Roles & Responsibilities:
-Manage the day-to-day operations and ensure adherence and commitment to SOPs
-Ensure exceptional operational excellence in customer service level
-Train and develop store team in coffee knowledge, customer handling and inventory controls
-Develop an understanding of store financial objectives from top-line drivers to cost structure dynamics
-Uphold the BU standard NPS scores and 3rd party platform reviews immediately actioning on feedback to improve
-Lead the store financial performance, finding ways to grow store AOV, meeting sales goals through creative initiatives and gain team buy in to share the same vision
-Maintain operational excellence in the way of store environment, cleanliness and brand expectations, achieving BU standard scores
-Be a brand ambassador - have a thorough understanding of what makes our products unique and differentiated with the ability to communicate it to customers and teammates
-Support the marketing team for any in-store activations, promotions or events
-Responsible for maintenance tickets and in-store promotional material updates
-Maintain coffee quality standards across your store and ensure recipes are executed accurately and consistently by your team
-Own all stock control, waste management, inventory counts and general compliance with district manager supervision
-Own the underlying P&L of your store. Constantly diagnose areas of improvement and come up with creative solutions to drive better performance while ensuring you are operating within labor budgets
REQUIRED EDUCATION, KNOWLEDGE, AND SKILL
-Bachelor’s degree in Business Administration or a related field is preferred.
-3-5 years of proven experience in a retail or F&B management role, preferably in the coffee industry.
-Strong leadership skills with the ability to train, develop, and motivate a team.
-Excellent understanding of store operations, inventory control, and cost management.
-Knowledge of coffee preparation, quality standards, and customer service best practices.
-Strong analytical skills to interpret financial performance and identify improvement areas.
-Familiarity with P&L management and achieving sales and profitability targets.
-Ability to maintain operational excellence, including cleanliness, compliance, and brand standards.
-Exceptional communication and interpersonal skills for customer and team interactions.
-Proactive problem-solver with a results-oriented mindset and adaptability to dynamic environments.
-Flexibility to work various shifts, including weekends and holidays.