Job Description
Responsibilities
- Ensure the collection of payments in a timely manner (daily collection) (mail, bank files ...)
- Book and clear payments by type (checks, drafts ...) and considering due dates in priority
- Collect information relating to customer deductions allowing a quick resolution of the file for yourself and / or other related departments
- Codify disputes to direct them to the appropriate internal contacts within CBS team
- Collect customer receivables via preventive dunning at the beginning of the month and one-off curative dunning (telephone, fax, e-mail or mail), escalate and request the action of the Key Account Managers if needed.
- Acquire knowledge of the customers and the distribution channel assigned to you (contacts, operation...)
- Obtain the resolution of disputes in collaboration with the Sales Administration and Rebates Clerk and recover the amounts receivable.
- Provide all the necessary elements to unblock orders (emails, transfer notices, written reminders, and ...)
- Daily follow up of the aging balance to detect late payments and set up an action plan if necessary :
- Synthesize customer data via Excel by highlighting certain criteria (due date, delay, type of payments, etc.) according to the request.
- Understand the clearing discrepancies between PEP and customer accounts (details of deductions and understanding of the method applied by the client)
- Be able to explain them to the customer
- Respect of PepsiCo's internal procedures (clearing, write-off, etc.)
- Collaborate effectively with outsourced IBM teams on all related activities (assignment of transfers to be processed, tracking booking, balance tracking).
Qualifications
- Advanced Excel knowledge
- SAP
- Fluency in French
- Be logical, rigorous
- Love teamwork
- Adapt to the needs of external and internal customers
- Very good interpersonal skills
- Customer Satisfaction Oriented
- 0 to 1 year of experience in a client accountant position
- Level BEP to BTS in accounting Degreed +2/3