Job Title: Bilingual Customer Service Representative (English & Italian)
Location: Remote
Working Hours: 9 AM - 6 PM Italy Time, Monday to Friday（10 AM - 7 PM Egypt Time, Monday to Friday）
About Us:
Callnovo is seeking a motivated and skilled Bilingual Customer Service Representative to join our team. If you are fluent in both English and Italian and have a passion for delivering excellent customer service, we want to hear from you!
Key Responsibilities:
- Promptly answer service hotline calls and handle any missed calls.
- Respond to emails and online chat inquiries in a timely manner, addressing customer questions efficiently.
- Accurately record customer feedback, consistently follow up on customer issues, and assist in problem-solving with a positive attitude.
- Register and review information data.
- Complete other tasks assigned by the supervisor.
Qualifications:
- Familiarity with e-commerce after-sales service.
- Fluent in English speaking.
- Strong customer service abilities.
- More than 2 years of customer service experience.
- Strong learning ability, communication skills, and stability.
If you meet the above requirements and are excited about the opportunity to contribute to our team, please apply now!
How to Apply:
Please submit your resume and a brief cover letter outlining your experience and suitability for the role.
Job Type: Full-time
Pay: E£44,000.00 - E£53,000.00 per month
Application Question(s):
- How many years of call center experience do you have?
- How many years of experience do you have working on e-commerce platforms?
- How many years of technical support experience do you have?
- What is your level of proficiency in Italian?
- What is your level of proficiency in English?
- Are you familiar with electronic products like power banks?
- What is your current employment status? How soon can you start working?