Customer Success Manager

Project Growth
٢٬٠٠٠ US$ - ٢٬٠٠٠ US$
مصر
دوام كامل
منذ 3 أيام

Our client is on a mission to redefine how companies support their employees' holistic wellbeing. Their all-in-one platform streamlines People Operations and delivers impactful workplace experiences through personalized wellness programs, engagement tools, coaching, and behavior change journeys. As they scale their product-led growth (PLG) motion, they’re looking for a Customer Success Manager (CSM) who thrives in fast-paced SaaS environments and is passionate about helping clients realize the full value of their platform from day one.

Location and Time:
Remote, Full-Time, 9 AM - 5 PM EST

Role Overview:
As a Customer Success Manager, you'll own the post-sale experience for a portfolio of SMB and mid-market clients. From onboarding and product adoption to retention and expansion, you’ll be the strategic partner ensuring customers thrive with Woliba. This role is ideal for someone who has worked in a high-growth SaaS startup (Series A or later) and is excited about building proactive, scalable customer success processes while staying hands-on with clients.

Key Objectives:

Responsibilities:

Requirements:

KPIs & Success Metrics:

Application Process:

To be considered for this role these steps need to be followed:

تقديم
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