Director Of Operations

Company Description

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS.

Job Description

• Oversee daily operations across all departments, ensuring adherence to Movenpick standards of service and quality.
• Support the General Manager in the overall management and strategic direction of the hotel, assuming the responsibilities of the General Manager in their absence
• Communicate in an effective and timely manner with General Manager and Executive Committee on matters which require their attention
• Ensure full compliance to Hotel operating controls
• Function as key member of the Hotel Executive Committee and Leadership Team, providing support and assistance to the Senior Managers and Executive Team
• Lead and support all departments in the achievement of their financial and operational targets through establishment of a positive culture, clear expectations and policy & procedural implementation
• Assist in the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget
• Evaluates changes in guest needs, guest mix and competitive set. Recommend appropriate products/services and operational changes as necessary
• Design and execute comprehensive sales strategies to drive revenue growth, focusing on both corporate and leisure segments.
• Identify new business opportunities and cultivate relationships with key clients to increase market share.
• Direct and manage all group, transient, and catering/banquet sales activities to maximize
• Lead the development and execution of innovative marketing campaigns that enhance brand awareness and guest engagement.
• Champion a guest-centric culture, ensuring that all staff members are trained to deliver exceptional service.
• Address guest feedback and concerns promptly to continuously improve the overall guest experience.
• Collaborate with department heads to ensure seamless integration of sales, marketing, and operational activities.
• Maintain open lines of communication with the General Manager and other stakeholders regarding key initiatives and performance metrics.
• Survey, review and analyze competition, market trends, customer needs and comments in order to be proactive and adapt with business intelligence
• Ensures optimal compliance with corporate focus audit
• Foster a winning, solution-oriented work environment, motivating and engaging all staff to continuously deliver the best possible service to our guests.
• Direct operational needs to ensure compliance with the hotel’s Annual Budget and Strategic Plan.
• Participate in industry events, networking, and community engagement activities.
• Ensure that monthly financial outlooks for Rooms and Food & Beverage are on time, on-target and accurate.
• Be an inspiration to all hotel staff to achieve luxury levels of performance

Qualifications

Your experience and skills include:

• Five or more years’ operating experience in a similar capacity within a luxury hotel.
• Preferably with Sales & Marketing experience
• Strong aptitude in financial management, financial reports and analysis.
• Demonstrated track record of strong attention to detail and strong communication skills.
• Ability to lead and manage a diverse team

Additional Information

• Good communication and customer contact skills
• Service oriented with an eye for details
• Ability to work effectively and contribute in a team
• Self-motivated and energetic
• Well-presented and professionally groomed at all times