Join a global leader and provide chat-based customer support for a leading US laptop brand, focusing on B2C interactions. Handle customer chats professionally, resolve inquiries in English, and work towards achieving performance and sales KPIs in a fast-paced environment.
Key Responsibilities:
- Manage customer chats following company guidelines
- Provide accurate information and support in English
- Achieve performance and sales targets
- Maintain high-quality customer service
Requirements:
- Graduates or dropouts only
- Fluent English (C1 level or above)
- Ability to work onsite at 5th Settlement, New Cairo
- Flexible for 24/7 rotational shifts
- Excellent typing skills for chat communication
- Previous experience in customer service or sales required
- Strong communication and problem-solving skills
- Commitment to company policies and performance goals
Benefits:
- Fixed net salary: 18,000 EGP/month
- Performance bonus up to 4,000 EGP (includes transportation allowance)
- Transportation allowance for private commuting options
- Full medical insurance through top providers
- Social insurance coverage
- Career growth opportunities and promotions
- Option to work from home after 3–6 months based on performance
- Training programs and employee wellness support
- Paid leave and flexible shift scheduling
- Recognition programs
How to Apply:
Apply via QuickfirmX, Egypt’s #1 call center recruitment platform, and receive feedback within 15 minutes. After the pre-assessment, you may be invited to video interviews (online or onsite) per partner requirements. Details will be shared via email.
Job Type: Full-time
Pay: E£22,000.00 per month
Ability to commute/relocate:
- New Cairo: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Do you have previous experience in customer service or sales?
- What is your English proficiency level? (Please note: this job requires a minimum of C1 level proficiency)
- Are you able to work onsite at 5th Settlement, New Cairo?
- Are you available to work flexible rotational shifts, including nights and weekends?
- We will communicate with you via email regarding next steps. Do you understand and agree to this?
- Are you willing to commit to the job requirements and company policies?
Education:
- Bachelor's (Required)
Language:
- English (Required)