, 40 hours per week
Position: Entertainment Platform Customer Support Representative
Company Overview:
RayaCX is a leading customer experience management company based in 6th of October City, Egypt. We specialize in providing top-notch customer support services for various industries, including entertainment platforms.
Job Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as an Entertainment Platform Customer Support Representative. In this role, you will be responsible for providing excellent customer service to users of our entertainment platform, ensuring their satisfaction and loyalty to our brand.
Key Responsibilities:
- Respond to customer inquiries and concerns via phone, email, and chat in a timely and professional manner
- Troubleshoot and resolve technical issues related to the entertainment platform
- Guide customers through the platform and provide assistance with navigating features and tools
- Document and track customer interactions and resolutions in our CRM system
- Collaborate with other teams, such as technical support and product development, to address and resolve customer issues
- Identify and escalate potential issues or trends to the appropriate teams
- Continuously strive to improve the customer experience and provide feedback to the team to enhance our services
- Stay up-to-date on the latest features and updates of the entertainment platform to effectively support customers
Qualifications:
- College degree preferred
- 6 months of customer service experience, preferably in a call center
- Excellent communication skills, both verbal and written, in English and Arabic
- Strong problem-solving and troubleshooting abilities
- Familiarity with entertainment platforms and a passion for the industry
- Ability to work in a fast-paced and dynamic environment
- Flexibility to work shifts and weekends, as needed
- Proficiency in using CRM systems and other customer support tools
Why Work for Us?
- Competitive salary and benefits package
- Opportunities for career growth and development
- Dynamic and inclusive work culture
- Chance to work with a diverse team of professionals
- Employee recognition and rewards program
If you are passionate about providing exceptional customer service and have a strong interest in the entertainment industry, we want to hear from you! Apply now to join our team at RayaCX as an Entertainment Platform Customer Support Representative.