At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.
This Position reports to:
Operations Manager - BL Excitation(AMEA)
On this position you will execute service work with low to medium complexity according to work instructions and in accordance with ABB standard processes, quality standards and safety guidelines. Deliver quality customer service to satisfy customers. In close co-operation with customer and other ABB teams, take actions to identify new Service business opportunities for ABB. This role is created to position in Egypt.
You will be mainly responsible for:
- Applying safety rules and safe practices as well as environmental responsibilities
- Reporting unsafe practices and incidents
- Contributing to customer satisfaction by planning and executing Service work according to customer order and expectation
- Having clear understanding of sense of urgency and care in the direct area of responsibility
- Ensuring customer retention by delivering superior customer experiences and effectively communicating service work timeline and expectations
- While on-site, working with the customer to identify opportunities for improving the customers operations and eliminating pain points
- Utilizing the local practices for notifying the account team of opportunities
- Performing field service tasks, identifying technical problems and making analysis through remote or on-site activity in service categories and products for which they are certified to perform
- Coaching associate technicians and associate engineers
- Preparing material lists needed for service activity and ensuring that all materials, parts and equipment are available and at the appropriate quality for Service activities
- Preparing all documents and customer reports to be signed by the customer representative. Utilizing all relevant tools
- Reporting work done in a timely manner and following up when needed
- Troubleshooting Equipment/Process failures, requesting proactive corrective actions, and making recommendations to avoid repeating the problem in the future
- Proactively planning and executing work on a first-time right approach with customers, and ensuring the job is done on time and on quality
- Identifying improvement needs and potential solutions for them in the way of working
- Providing technical guidance to associates
- Acting as trainer when needed, for field service associates and customers
Qualifications for the role:
- You have a Bachelor’s degree or equivalent qualification, with experience in excitation commissioning and troubleshooting
- You have at least 5 years of experience on similar position
- You possess experience in excitation commissioning and troubleshooting (must-have)
- Possess experience with Word and Excel
- You possess ABB certification in excitation commissioning (nice-to-have)
- You have fluent spoken and written English and Arabic
We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.