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Job Description
We are seeking a dedicated and customer-focused Guest Service Agent (GSA) to join our team in Aswan, Egypt. As a GSA, you will be the face of our hotel, providing exceptional service to our guests and ensuring their stay is comfortable and memorable.
- Welcome and check-in guests, providing a warm and professional first impression
- Handle guest inquiries, requests, and complaints promptly and efficiently
- Process check-outs and handle billing accurately
- Coordinate with other departments to fulfill guest needs and resolve issues
- Maintain up-to-date knowledge of hotel services, local attractions, and events
- Manage reservations and room assignments
- Handle cash and credit card transactions securely
- Assist with concierge services, including booking tours and making restaurant reservations
- Ensure the lobby and front desk areas are clean and presentable at all times
- Participate in training sessions and stay updated on hotel policies and procedures
Qualifications
- Diploma or degree in Hotel Management or related field
- Previous experience in a customer service role, preferably in the hospitality industry
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Proficiency in hotel management software, such as Opera (preferred)
- Basic computer skills and ability to learn new systems quickly
- Ability to multitask and work efficiently in a fast-paced environment
- Flexibility to work in shifts, including nights, weekends, and holidays
- Team player with a positive attitude and willingness to collaborate
- Cultural awareness and sensitivity to diverse guest needs
- Multilingual skills, particularly Arabic and English (additional languages are a plus)
- Ability to remain calm and professional under pressure
- Knowledge of local attractions and services in Aswan (preferred)
- preference will be given to male candidates due to the nature of work and night shifts.