Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
Job Description
The Guest Relations Agent serves as the primary point of contact for guests at Novotel Cairo Airport, ensuring a welcoming atmosphere and exceptional service throughout their stay. This role involves addressing guest inquiries, resolving issues, and enhancing the overall guest experience.
Key Responsibilities:
- Guest Assistance: Greet guests warmly upon arrival and provide assistance with check-in and check-out processes.
- Inquiry Handling: Respond to guest inquiries, requests, and complaints promptly and professionally.
- Information Provision: Provide information about hotel services, local attractions, and transportation options.
- Coordination: Collaborate with other departments to ensure guest needs are met efficiently.
- Feedback Collection: Gather guest feedback and communicate insights to management to enhance service quality.
- Record Maintenance: Keep accurate records of guest interactions and special requests.
Qualifications
- High school diploma or equivalent; additional education in hospitality is a plus.
- Previous experience in a customer service or hospitality role preferred.
- Strong communication and interpersonal skills.
- Proficiency in English; additional languages are an advantage.
Additional Information
experience is an asset
Prior experience working with Opera or a related system
Fluency in English
additional languages are a plus
Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.