- Review arrival lists to identify and prepare for VIP guests.
- Personally greet VIP guests and serve as their point of contact throughout their stay.
- Provide guests with accurate information about hotel services, amenities, and local attractions.
- Log all guest interactions using CRM software or a logbook to maintain service continuity.
- Demonstrate empathy and problem-solving skills when handling guest complaints or concerns.
Requirements:
- 2–3 years of experience in a similar role within the hospitality industry.
- Bachelor’s degree in Tourism, Hotel Management, or a related field.
- Active listening skills to understand and anticipate guest needs.
- Strong problem-solving abilities to handle guest issues efficiently.
- Excellent oral communication skills for interacting with guests and team members.
- Ability to multitask and prioritize guest needs in a dynamic environment.
- Proficient computer skills, including use of reservation systems, email, and CRM software.
- Familiarity with hotel health and safety standards.
About Paradise Inn Group:
Luxury hotel Dating back to the early 20th century, this historic hotel is right on Alexandria’s waterfront where breakfast can be enjoyed on the rooftop terrace with panoramic Corniche views.Accommodations: The hotels have 5 room categories, All Rooms are fully renovated and decorated with Luxurious Fabrics: Standard, Deluxe, Superior, Junior Suite, and Royal Suite.Amenities: Coffee tray, Satellite Tv, Free Wi-Fi, Daily newspapers, Mini bar, Private bathroom, Toiletries kit, Sippers, Hair dryer, and a Balcony.Facilities: 24 hours room service, Laundry, Dry cleaning, 24 hours security, Valet parking.Halls: Queen Elizabeth, Prince of Wales, King EdwardOutlets: Blue harbor Cafe & Restaurant - Skyroof Rooftop LoungeLocations: The hotel is situated a 2-minute walk from the El Raml Train Station and the sandy beaches. The library of Alexandria is 1.5 km away, located 1 km from Constantine Cavafy Museum, 2 km from the Opera, 2 km from Qaitbait CitadelNear to The Central Bank of Egypt, Embassies and Consulates, Tourist Organizations, 24 mins / 8 km to City Centre Alexandria.