GET TO KNOW ALORICA
At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.
JOB SUMMARY
Supports Human Resources processes maintaining records and information. Handles a variety of personnel related administrative duties; acts as the liaison between Human Resources managers and employees, ensuring smooth communication and prompt resolution of all queries. Supports daily Human Resources activities and assists in coordinating Human Resources policies, processes and relevant documents.
ESSENTIAL JOB DUTIES
- Assist with day to day operations of the Human Resources functions and duties.
- Provide clerical and administrative support to Human Resources team.
- Compile and update employee records (hard and soft copies).
- Submits employee data reports by assembling, preparing, and analyzing data.
- Maintains employee information by entering and updating employment and status-change data.
- Provides support by entering, formatting, and printing information; organizing work; answering the telephone; relaying messages; maintaining equipment and supplies.
- Maintains employee confidence and protects operations by keeping Human Resources information confidential.
- Process documentation and prepare reports relating to personnel activities (staffing, recruitment, training, grievances, performance evaluations, etc.).
- Deal with employee requests regarding employee experience issues, rules, and regulations.
- Assist in payroll preparation by providing relevant data information collecting time and attendance records.
- Contributes to team effort by accomplishing related results as needed.
- Maintains quality service by following organization standards.
ADDITIONAL JOB DUTIES
- Responsible for understanding and complying with all policies, procedures, and regulations relating to job duties.
- Perform other duties as assigned by management.
JOB REQUIREMENTS
Minimum Education and Experience:
- High School Diploma or GED required. Associate degree is preferred.
- 1+ years of Human Resources experience.
Specific Job Related Knowledge, Skills, Abilities & Other Characteristics:
- Experience with MS Word, Excel and PowerPoint.
- Basic knowledge of labor law
- Excellent organizational skills.
- Strong communications skills.
General Job Level Knowledge, Skills, Abilities & Other Characteristics:
- Excellent written, verbal and interpersonal communication skills.
- Ability to multi-task and adapt to change.
- Proven track record of meeting or exceeding customer experience and financial objectives
- Ability to maintain the highest level of confidentiality.
Career Level Attributes: O1
- General Profile: Entry-level position with limited prior training or relevant work experience. Acquires basic skills via on-the-job training and coaching to perform routine tasks. Work is prescribed and completed with little autonomy. Works with either close supervision or under clearly defined procedures.
- Functional: Develops skills to perform basic activities in own job.
- Business Expertise/Acumen: Understands how the assigned duties integrate with others in the team.
- Leadership: Has no supervisory responsibilities.
- Problem Solving: Uses existing procedures to solve routine problems; has limited discretion.
- Impact: Impacts the accuracy and quality of own work; receives close supervision; duties are clearly defined.
- Interpersonal Skills: Uses communication skills and common courtesy.
If you are interested, please send us your CV in English.
Applications will be processed in strict confidentiality.
Only short-listed candidates will be contacted.
The personal data of the applicants will be processed in strict confidentiality by Alorica solely for the purposes of selection and recruitment and will not be transferred to other data controllers unless required by law. Applicants provide their personal data on a voluntary basis and will have the right to access and correct their personal data within a reasonable time upon filing a written request.