Tagaddod is seeking a dedicated IT Helpdesk Specialist to join our IT support team. In this role, you will provide first-level technical support to our staff and address IT-related issues efficiently. You will play a vital role in ensuring that all computer systems operate smoothly and that employees receive timely and effective assistance. Your expertise in troubleshooting and problem-solving will be essential in maintaining a productive workplace.
Responsibilities
- Respond to user-reported issues via email, phone, or ticketing system.
- Provide basic troubleshooting for laptops, desktops, printers, and mobile devices.
- Support user accounts and access management (e.g., password resets, profile setup).
- Assist with setup and configuration of devices for new employees.
- Maintain documentation of issues and resolutions in the support system.
- Escalate unresolved or complex issues to Tier II support when necessary.
- Track and update IT inventory when assigning or receiving devices.
Requirements
- Bachelor’s degree in IT, Computer Science, or a related field.
- 0-2 years of hands-on experience in a helpdesk or technical support role.
- Good understanding of Windows.
- Basic knowledge of networking (Wi-Fi, LAN, IP addressing).
- Strong communication skills and a problem-solving mindset.
- Ability to stay calm and helpful under pressure.
Preferred Qualifications:
- Experience with Google Workspace or Microsoft 365.
- Familiarity with a ticketing system (e.g., Freshdesk, Jira, or Zendesk).
- Eagerness to learn and grow in a fast-paced environment.