Company: MCV INDUSTRY ( egypt)-
Job Purpose:
Facilitate and coordinate technical assistance and support related to computer systems, hardware, or software Respond to queries, runs diagnostic programs, isolates problem, and determine and implement solution
Job Duties and Responsibilities:
- Maintain helpdesk support and resolve problems to the end user’s satisfaction
- Check and respond quickly and effectively to requests received through the IT helpdesk
- Check service desk for tickets assigned to the queue and process first-in first-out based on priority
- Check configurations, utilities, software default settings, etc for the local workstation
- Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment
- Install, test and configure new workstations, peripheral equipment and software
- Review inventory of all equipment, software and software licenses
- Follow up issues for escalation and check as appropriate
- Coordinate PC setup and deployment for new employees using standard hardware, images and software
- Assign users and computers to proper groups in active directory
- Carry out timely workstation hardware and software upgrades as required
- Perform other job-related duties as assignedMain KPI Key Performance indicators:
- Core Competencies
- Financial Management
- Customer Excellence
- Process Management
- Growth & Development
- Functional Competencies
- Job Knowledge
- Monitoring, Reporting and Trend Thinking
- Technology and Cyber Security
- Leadership Competencies
- Accountability & Focusing on Business Results
- Emotional Intelligence
- Integrity & Professional Behavior
Job Skills and Abilities:
- Good knowledge on MCSA or MCITP
- Very good command of English
- ITIL information is an asset
- Working knowledge of help desk software, databases and remote control
- Strong client-facing and communication skills
- Troubleshooting and multi-tasking skills
- Customer service orientation
- Problem-solving skills
- Team work player
Qualifications:
- BSc Computer Engineering, Computer Science, or equivalent discipline
- 0 - 3 years of experience