Join Us
At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.
Role purpose:
To deliver best in class learner experience and impact for centre teams with a focus on functional capability development.
Key accountabilities and decision ownership:
• Manage high learner impact and achievement of learning objectives by utilising the right delivery techniques “in the moment” (i.e. digital, face to face training, coaching incl. time for reflection etc.)
• Act as a development consultant driving the utilisation of Success Factors and/or other similar learning platforms.
• Localise content of L&D solutions and decide on additional / amended delivery methods if needed (i.e. localisation), where needed engage & facilitate with external suppliers to deliver key L&D priorities.
• Work with HRSSC team regarding the training administration and enablement
• Act as first point of contact for key share holder (“be the voice of L&D”) – ie, local HRBP, employer, supplier & wider global L&D team.
• Identify learning needs of associates through audits & pass on the findings to the Functional expert trainer of their area
• Track and maintain reports providing detailed information for the employees during the entire training duration
• Conducting upskill & cross-skill batches
• Ensure maximum throughput from training to floor by identifying gaps & highlighting to the Functional Expert trainer to bridge them
• Willing to work early and late shifts-rotational
• International travel is required
• Conduct feedback and coaching sessions for their batches with the objective of improving scores for training throughput or conversion
Core competencies, knowledge and experience :
• Understanding of _VOIS strategy and spirit
• Facilitating various technical topics and cascading the product knowledge effectively for new hired
• Experience at different levels of hierarchy
• Ability to digitize the learning process and keep a high level of engagement.
• Initial experience in utilising virtual channels for facilitation
• Self-driven individual that connects quickly with individuals and audiences in order to build rapport
Must have technical / professional qualifications:
• Excellent Presentation Skills (Must have)
• Fluent in spoken and written German (C2)
• spoken and written in English language preferred
• Experience in training delivery
• Coaching skills principles (Good to have)
• Certification in the training delivery (Preferred)