Office Team Lead - Port Said

Office Team Lead - Port Said

Summary:

Supports a base group of client accounts by managing a team and clients. Expedites shipments from start to finish by development of familiarity with their import programs and products through and understanding of Customs regulations and international transportation. Coordinates file processing with team members and other Company work groups.  

Directs and coordinates superior client service delivery and production activities of defined team within our Customs Brokerage operation.  

Executes these activities in support of the established Maersk Customs Services policies, goals, and objectives and in full compliance with regulations.

Serves as a Subject Matter Expert for existing and new customers on Customs matters.  Other duties and responsibilities may be assigned which are "client specific" to satisfy special customer needs. These responsibilities are achieved by the performance of the following duties personally or through subordinate team members.

Key Responsibilities:

• Take complete responsibility for Egypt import customs brokerage process and superior customer service delivery for defined team within MCS operation. 
• Set organizational plans for the team along with owning the overall client experience.  Development of complete familiarity with client import programs including:
  • Products
  • Classifications and special customs details as required
  • Other government agency compliance requirements
  • Ensuring accurate accounting practices such as client invoicing and job accruals
  • Specialized client reports as needed
  • A/R status and collection efforts to ensure optimal cash flow
  • Carriers & delivery requirements as outlined
  • Client specific needs and requirements
     
• Measure and monitor results of the overall operation against KPI’s established regularly and systematically, reports these results to management and holds their direct subordinates accountable.
• Responsible for ensuring that KPIs are, at minimum met, for assigned accounts through management of their team and support team with entry processing as required.
• Diligent execution of duties to comply with Customs Brokers’ responsibilities.
• Utilize lean management tools to evaluate the team structure and plan for continual improvement of the efficiency and effectiveness of the group.
• Ensure compliance with applicable federal, state and local laws and regulations, adherence to company procedures and policies.
• Perform other position related duties as specified by management.
• Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include hiring and termination decisions; driving employee engagement through training employees; planning, assigning, and directing work; participation in appraising performance; addressing complaints and resolving issues and or exceptions and putting corrective action in place when needed.

Who we are looking for:

Education and Experience:

• Bachelor’s degree (preferably) or equivalent work experience
• 3-5 years of experience in the industry
• 1-3 years of previous management experience

Technical Skills and Competencies Required:

• Strong execution minded manager with strong financial technical skills, analytical ability, good judgment and strong operational focus including an understanding of systems.
• Strong understanding of the transportation industry
• Excellent communication skills can relate to people at all levels of an organization.
• A well organized and self-directed individual who is a team player, excellent conflict resolution and problem-solving skills.
• Ability to be resourceful, creative and maintain flexibility, manage resources effectively and efficiently
• Ability to train, coach, evaluate and mentor.
• Strong thought leadership and influencing skills, ability to engage multiple business units to develop solutions.
• Strong and current knowledge of technology platforms, MS Office products and ability to quickly adapt to new software.

We Offer:

• We offer exciting career opportunities with a focus on diversity and award-winning talent development. Our values-led, diverse team is dedicated to supporting employees and fostering a culture of fairness, respect, and responsibility.

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Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing  accommodationrequests@maersk.com.