Position: Patient Care (Patient Support)
Position Purpose
The Patient Support Program Patient Care will assist the Patient Care Leader in managing drug access program(s) in the region. The jobholder is required to help represent Axios in daily meetings with patients, doctors and carry out administrative duties which will be both field and office based
Duties and Responsibilities
Effectively assist the Patient Care Leader in managing a drug access program(s) by liaising with hospitals, and pharmacies, and patients
Ensure that eligible patients are enrolled in the program(s) in a timely manner and in accordance with the project workflow and timelines
Ensure that current patients receive their drugs quickly and efficiently
Prepare timely monitoring reports (monthly) with patient numbers and logistics as well as quality assurance reports (quarterly) for internal This includes monitoring and tracking patient files in collaboration with Axios staff in “real time” as patients proceed through the program
Maintain and update electronic program files, including patient and quality assurance data
Attending and completing Pharmacovigilance, Pharma and Product Training provided by the Client with a clear understanding of how to collect and report safety data
Reporting any adverse events/product complaints as per client’s requirements and/or Axios SOPPs
Conduct administrative duties for the office
Conduct all program activities through exclusive use of Axios’ Patient Management System (PMS)
Additional duties as required
Relationships
Work closely with program team members
Maintain ongoing and frequent communication with project team leaders including Axios regional and global staff
Competencies
Application of job knowledge
Concern for order and quality
Adaptability and flexibility
Dependability
Teamwork
Benefits of working with Axios include:
- Paying fair market value
- Annual performance-based bonus (based on role, levels, and contract)
- Premium Private health insurance
- Career progression aligned with a competency framework Humanitarian Impact: Contribute to patient support programs that make a meaningful difference in patient lives.
- Learning Exposure: Expand your expertise through hands-on experience in global health initiatives and patient-focused programs.
Educational Background and Experience
A degree in Scientific or Healthcare related degree
1 to 2 years working experience in a healthcare or scientific field or NGO is ideal
Experience in data monitoring and management is an advantage
Experience coordinating and handling logistics/supply chain is a plus
Experience in customer service management is a plus
In lieu of working experience, a demonstrated passion for philanthropy through volunteer involvement is also an advantage