Role Working Hours: 2 pm to 10 pm
The candidate will be responsible contacts patients virtually through phone calls/emails that are eligible for enrollment and provides necessary wellness coaching to reduce or eliminate high-risk behaviors; encourages adoption of habits that are conducive to a higher quality of life; helps IQVIA’s patients to coordinate medical care and understand any medical conditions they might have; provides primarily coaching, counseling, consultation and referral services to manage various chronic health conditions, and lifestyle behavior change; provides feedback and is involved in problem solving issues related to improved navigation through the healthcare system; and coordinates services with health coach team.
The candidate will take management responsibility for timely follow-up with patients and relevant stakeholders for the flawless implementation of all IQVIA’s patient support program.
Provides primarily orientation virtual meetings for program stakeholders.
Welcoming the patients who are willing to be enrolled in IQVIA’s program with consenting them and introduce them to the related program to their disease.
Inform patients by explaining procedures; answering questions; providing information.
Initiate follow up calls regularly with the patients based on the adherence level to motivate them to stick to the medications prescribed by the physician and reach the optimum treatment strategy.
Maintains communication and quality of the program by reporting problems either adverse events related to the products or quality technical complaints accompanied by using the devices.
Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
Acting as an interface between the field care coaches and the patients in arranging patients’ meetings or visits.
Capable of instructing others to provide them with a healthier way of life.
Provides necessary coaching to reduce or eliminate behaviors that are considered high-risk.
Handling and educating patients on treatment related devices that facilitate treating process.
Register new patients on the platform specialized for the program.
Submitting all patients’ complaints weather adverse event or quality complaints accompanied by assigned products of the program.
Develops care plans that are custom-tailored to individual patients.
Timely and accurate response to patient needs and inquiries, ensuring assistance within the required approved script.
Candidates interested in joining IQVIA PSP team in Egypt will have:
Knowledge of health-related diseases with medical background.
Excellent verbal and written communication skills.
PSP experience is a plus
Strong motivational, convincing power and problem-solving skills.
Ability to counsel clients of all ages, cultures and educational level.
Solid experience in variety of clinical techniques and medical field
Immense ability to develop a health plan
A well organized and pleasing personality with self-confidence.
Knowledge of latest trends in health care.
Strong understanding of patient support programs in the life science industry.
Good team-based interpersonal skills but also an ability to work independently.
This individual must be highly motivated, energetic, and have the desire to immerse themselves in the patients’ culture of wellness and support this culture.
In addition to the skills and experience above, candidates will have:
Strong academic track record including minimum of a bachelor’s degree in medical field.
Fluency in English/Arabic.
Advanced MS Office skills (Excel)
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com