Quality Assurance Specialist- Heliopolis, Egypt
IW Express is a logistics service provider offering a wide range of E- Fulfilment solutions such as domestic and international shipping, parcel pick- up, delivery and return management services for the B2B2C segment.
The Quality Assurance Specialist will be responsible for monitoring, auditing, and improving processes across cross-functional teams to ensure compliance with quality standards and enhance overall performance. This role will also support the creation and maintenance of Standard Operating Procedures (SOPs), develop a structured knowledge base, and contribute to continuous process improvement initiatives
Location : Heliopolis, Egypt
Timing : 40 hours per week, 5 days a week
Type : On-site
Job Role:
- Conduct regular quality audits across different operational teams to ensure compliance with internal standards and client expectations.
- Identify process gaps and propose corrective/preventive actions.
- Collaborate with team leaders to document and standardize SOPs across departments.
- Develop and maintain a centralized knowledge base to support onboarding and ongoing team learning.
- Analyze performance data and provide insights for improving efficiency and service quality.
- Drive quality-related projects and initiatives to enhance customer experience and operational excellence.
- Provide training and coaching on quality standards and best practices.
Qualifications:
- Bachelor’s degree in Business Administration, Quality Management, or a related field.
- 2–3 years of experience in a quality assurance role, preferably in a cross-functional environment.
- Strong analytical and problem-solving skills.
- Experience in writing SOPs and building knowledge documentation.
- Excellent communication and interpersonal skills.
- Familiarity with quality frameworks and process improvement methodologies is a plus.
Job Type: Full-time
Application Deadline: 30/06/2025
Expected Start Date: 01/07/2025