Join Us
At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.
What you’ll do
Manage a team of 15–20 outsourced agents to achieve targets in net adds, voice points, solutions, and accounts.
Distribute sales across different areas to increase opportunities and grow sales year over year.
Work closely with other teams like Marketing and Activation to support projects and share new ideas.
Handle and reduce customer complaints by making sure the team is well-trained and focused on quality.
Ensure 93% sales quality by Month 3, 85% by Month 6, and keep “no network” cases under 7%.
Support Vodafone’s goal to be the #1 digital provider and deliver the best customer experience
Who you are
- 3-5 years of Sales experience
- Excellent sales & Problem solving skills
- Reporting, Time management and presentation skills.
- Excellent leadership, Negotiation and communication skills.
- Full awareness about retail structure and related function
Not a perfect fit?
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.
Who we are
We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.
Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.
Together we can.