Company Description
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By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
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Job Description
We are seeking a highly organized and customer-focused Reservation Manager to join our team in Mövenpick Waterpark Resort & SPA Soma Bay. In this crucial role, you will oversee all aspects of our hotel's reservation process, ensuring seamless guest experiences from initial inquiry to arrival. As a key member of our management team, you will be responsible for optimizing occupancy, maximizing revenue, and leading a team to deliver exceptional customer service.
- Manage and oversee the entire reservations department, ensuring efficient operations and high-quality customer service
- Develop and implement strategies to optimize occupancy rates and maximize revenue
- Lead, train, and motivate the reservations team to meet and exceed performance targets
- Monitor and analyze reservation trends, providing regular reports and insights to senior management
- Collaborate with sales, marketing, and front office teams to ensure cohesive guest experiences
- Handle complex reservations, including group bookings and VIP guests
- Resolve customer complaints and issues promptly and professionally
- Ensure accurate and up-to-date information in the reservation system
- Stay informed about local events, promotions, and competitors to adjust strategies accordingly
- Implement and maintain standard operating procedures for the reservations department
Qualifications
- Proven experience in hotel reservations or front office management, preferably in a luxury or 5-star hotel
- Strong knowledge of reservation systems (e.g., Opera, Opera Cloud, PMS) and revenue management principles
- Excellent leadership and team management skills
- Exceptional customer service and communication abilities
- Demonstrated ability to optimize occupancy, maximize revenue, and manage room allocations efficiently
Flexibility to work various shifts, including weekends and holidays, as needed
Additional Information
- Good communication and customer contact skills
- Service oriented with an eye for details
- Ability to work effectively and contribute in a team
- Self-motivated and energetic
- Well-presented and professionally groomed at all times