Mövenpick Resort Aswan lies within walking distance from the historical Island, tourist attractions and cultural sites. Our 5 star hotel is only a 20 minutes drive from Aswan.
Job Description
We are seeking a highly organized and customer-focused Reservation Manager to join our team. In this crucial role, you will oversee all aspects of our hotel's reservation process, ensuring seamless guest experiences from initial inquiry to arrival. As a key member of our management team, you will be responsible for optimizing occupancy, maximizing revenue, and leading a team to deliver exceptional customer service. Drive revenue growth by meeting sales targets and staying competitive in the market.
Provide supervision to Reservations Staff. Ensure department standards and policies are adhered to, making recommendations where necessary to reach overall performance goalsEnsure information provided to guests is accurate and individualized
Coach agents in areas of up-selling, cross-selling and ongoing skill set knowledge
Monitor day-to-day operations to ensure call volumes are managed in the most efficient manner possible, administrative duties are completed and productivity is maximized
Assist in preparing daily, weekly and monthly reports
Assist in the coordination of new rate offers including rate building, determining operational flows, communicating offers to the hotel community, and deficiency testing
Ensure smooth shift changes with proper pass-on to the next shift
Report any equipment failures/problems & repair requests to Maintenance Department
Respond to enquiries about hotel products and services by telephone, fax and email according to standard guidelines
Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features to promote its products and services
Coordinate and communicate with all other departments to ensure a smooth operation
Interview, select and recruit direct reports
Identify and develop team members with potential
Conduct performance review with the team
Constantly monitor team members’ appearance, attitude and degree of professionalism
Prepare detailed induction programs for new employees
Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service
Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business
Qualifications
- Proven experience in hotel reservations or front office management, preferably in a luxury or 5-star hotel
- Strong knowledge of reservation systems (e.g., Opera, Opera Cloud, PMS) and revenue management principles
- Excellent leadership and team management skills
- Exceptional customer service and communication abilities
- Demonstrated ability to optimize occupancy, maximize revenue, and manage room allocations efficiently
- Flexibility to work various shifts, including weekends and holidays, as needed