Welcomes and orients all branch walk-in customers by handling their requests and inquiries in the most professional manner
Manages the branch queue by migrating customers to the various channels (ATM, Online banking …etc.)
Checks walking customers' requests, answers and resolves their related issues in a timely manner
Refer products based on customer potential when possible and maintain good relationships with the customer while working on increasing the customer base through cross-selling and getting NTB referrals from the walk-in customer
Assists in completion of any required documents for certain product or service requested by customers
Direct customers to alternative channels through explaining the relevant features of the online service to improve the customer journey perception about other channels of service
Carries and handles efficiently custody items, keys as per custodian matrix and relevant policies and procedures.
Process all received customer requests through following the standard operating procedures by submitting it through the relevant systems and ensure completion of all the required prerequisites including (data input, signatures, stamps….etc.) to enhance the Branches operations quality and decrease the RTS percentage"
Follow all relevant approved department’s policies, and procedures and monitor adherence so that work is carried out in a controlled manner.
Follow the day-to-day operations related to the Branch to ensure continuity of work
Comply with all relevant CBE regulations, banking laws, AML regulations and internal EG Bank policies and code of conduct to maintain EG Bank’s sound legal position and mitigate any potential risks
Qualifications and Experience:
Bachelor’s degree in Commerce, Business Administration, Accounting or a related field or its equivalence.
0 to 2 years of experience.
Skills:
Excellent command of English and Arabic languages (written and spoken)
Basic knowledge of the bank's products and services
Excellent communication and interpersonal skills.
Basic Computer Skills