We are hiring an RH Senior Area Specialist to drive the growth of our ride-hailing business in Egypt by managing daily operations and achieving key KPIs like Rides and GMV. This role involves optimizing service quality, leading cross-functional projects, supporting marketing and partnerships, and providing local insights on market trends and competition.
If this sounds like you, we’d love to connect!
Responsibilities
- Manage and optimize daily ride hailing operations, ensuring efficiency, service quality, and driver passenger satisfaction.
- Lead cross functional projects involving driver operations, marketing, efficiency and support, conduct cross functional communication
- Help to develop strategies by researching the market, analyzing competitors, and shaping plans.
- Monitoring and improving customer satisfaction metrics by addressing customer concerns and feedback.
- Supporting the development and execution of marketing strategies to build and strengthen the brand in the local market.
- Develop and present insights, forecasts, and recommendations based on in depth analysis of operational data.
- Support, development and scaling of local partnerships.
- Coordinate GR and PR agendas.
- Provide local feedback and insights to central teams on product, pricing, competitors activities
- Work on product development by testing ideas in product, marketing, and operations with different teams
Qualifications
- Bachelors or Master’s degree in Economics, Business, Management or Mathematics.
- 2 years of experience in ride-hailing, business development, B2B, B2C delivery, e-commerce or a related field in a fast paced environment
- Strong project management skills, with the ability to plan, execute, and track multiple initiatives simultaneously while ensuring timely delivery and impact.
- Strong analytical skills, comfortable with numbers and data driven approach.
- Experience using analytics tools such as Tableau, Looker Studio, or Power BI.
- Advanced MS Excel skills is a must
- Strong attention to detail with the ability to spot trends and optimize processes.
- Self motivated and proactive mindset, with a structured approach to problem solving.
- Good in building financial models and forecasts.
- Advanced English (B2 level or higher)
Conditions & Benefits
- Stable salary, official employment.
- Health insurance.
- Hybrid work mode and flexible schedule
- Access to professional counselling services including psychological, financial, and legal support.
- Diverse internal training programs.
- Partially or fully paid additional training courses.
- All necessary work equipment.
- A collaborative, borderless work culture with strong values.