RSA- Senior Engineer, Technical Support
RSA provides trusted identity and access management for 12,000 organizations around the world, managing 25 million enterprise identities and providing secure, convenient access to millions of users. RSA specializes in empowering security-first organizations in financial services, healthcare, energy, technology services, and other industries to thrive in a digital world, delivering complete capabilities for modern authentication, access, lifecycle management, and identity governance. Whether in the cloud or on-premises, RSA connects people with the digital resources they depend on everywhere they live, work, and play.
For decades, RSA has pioneered many of the encryption, authentication, and identity federation technologies that still power the internet. And now RSA is transforming the industry yet again, paving the way for the future of digital identity through the RSA Unified Identity Platform; next-generation and hybrid and cloud solutions; the first ever and only multi-functional, passwordless hardware authenticator; and a frictionless, mobile-optimized experience for the modern workforce. If you are self-motivated and looking for a fast-paced challenge doing something that truly matters, come join our winning team! For more information, go to rsa.com.
Key Responsibilities:
- Apply technical knowledge to analyze and use highly technical troubleshooting tools and content and analytical practices; use operational and diagnostic procedures to diagnose and resolve issues in unique and often complex customer environments
- Apply systems analysis techniques and procedures to determine hardware or software systems functionality
- Effectively communicates procedural and technical issues to internal and external customers in a fast paced and customer critical environment
- Required to support and instruct less experienced co-workers, through classroom training sessions or on-the-job mentoring.
- Has a Key role in preparing the training plans for the local and global teams.
- Able to handle highly escalated cases with a great sense of professionalism.
- Mentors and/or coaches less experienced team members.
- Helps develop and participate in presentations and informal training for the global team.
Technical Requirements:
- 6+ years of overall experience with strong experience in a previous technical support role.
- Hands-on experience of Linux system administration with strong command line knowledge.
- Proficient knowledge of network security including firewalls, Proxies, Load balancers, and SSL/TLS communications.
- Good knowledge of fundamentals networking concepts including routing, switching, and a firm grasp on the operation of common TCP/IP application layer protocols.
- Strong knowledge of SQL and Relational Databases, preferably Oracle database.
- Good knowledge of JavaEE application servers (Wildfly/JBoss / WebSphere / WebLogic).
- Experience with packet capture and analysis tools (Wireshark, tcpdump).
- Experience with web technologies, APIs and their analysis tools (Fiddler, Postman).
- Technical proficiency across Windows platforms, including Microsoft Windows Server and Microsoft Active Directory.
- Any of the below Certifications (is a plus):
➢ Linux Administration Certifications (RHCSA, RHCE...etc).
➢ Security Certificates (CEH, Security +, …etc.)
➢ Microsoft Certification (MCSA, MCSE)
➢ Networking Certifications (CCNA, CCNP,…etc.)
RSA is committed to the principle of equal employment opportunity for all employees and applicants for employment and to providing employees with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, and any other category protected by applicable country law.
If you need a reasonable accommodation during the application process, please contact the RSA Talent Acquisition Team at rsa.global.talent.acquisition@rsa.com. RSA and its approved consultants will never ask you for a fee to process or consider your application for a career with RSA. RSA reserves the right to amend or withdraw any job posting at any time, including prior to the advertised closing date.