Key Responsibilities:
1- Cold Calling & Lead Generation:
- Conduct high-volume cold calling to generate new leads, introduce the company’s products or services, and gauge interest.
- Follow up on leads from cold calls, online inquiries, and other channels, maintaining a consistent pipeline of potential customers.
- Identify and pursue additional sales opportunities through social media, online ads, and email outreach.
2- Sales Conversion:
- Guide interested leads from initial inquiry or cold call through to final purchase, addressing any questions or concerns.
- Document all interactions and outcomes from calls, maintaining a detailed record of lead progress and next steps.
3- Customer Relationship Management (CRM):
- Maintain an organised database of leads and customers, tracking interactions and follow-up actions.
- Build rapport with leads and customers, aiming to convert new leads into loyal clients by providing excellent customer service and product knowledge.
4- E-commerce & Online Sales Support:
- Support the online sales process by managing product listings, responding to online customer inquiries, and assisting with order fulfilment as needed.
5- Sales Analytics & Reporting:
- Track and analyse cold calling data and online sales metrics, providing reports on success rates, customer trends, and product interest.
- Offer insights and suggest improvements to increase lead conversion rates and enhance sales strategies.
6- Collaboration with Marketing & Support Teams:
- Work with the marketing team to ensure that cold calling strategies align with ongoing campaigns and promotions.
- Coordinate with customer support to resolve any issues that may arise during or after the sales process.
Job Requirements:
- Bachelor’s degree in Business, Marketing, or a related field is preferred.
- Proven experience in cold calling, telemarketing, or sales.
- Strong verbal communication skills and confidence in engaging potential customers.
- Familiarity with CRM software and experience in managing customer data.
- Target-driven, with the ability to meet and exceed cold calling and sales KPIs.
- Positive attitude and adaptability to a fast-paced, changing work environment.
- High proficiency in spoken and written English.
Key Competencies:
1- Communication Skills:
- Ability to clearly convey product information, value propositions, and address customer questions or objections effectively.
2- Persistence and Resilience:
- Capable of handling rejection and persisting through high volumes of calls to achieve lead generation and conversion targets.
3- Customer-Focused Approach:
- Skilled in identifying and understanding customer needs to build rapport, provide relevant solutions, and encourage sales conversions.
4- Time Management and Organisation:
- Efficiently manages time to maximise call volume and follow-up actions, while keeping accurate records in CRM systems.
5- Sales Acumen and Persuasion:
- Strong understanding of sales techniques and strategies to influence customer decisions and guide leads toward purchases.
6- Adaptability and Problem-Solving:
- Able to think on their feet, adjust messaging to customer responses, and troubleshoot any issues that arise during the sales process.
- C1 ENGLISH IS A MUST
Job Type: Full-time
Job Type: Full-time