Job Purpose
Responsible for managing relationships with VIP customers, supporting their acquisition, satisfaction, and retention. This role ensures a premium customer experience, accurate execution of the sales process, and contributes to the revenue goals of the VIP segment.
Key Accountabilities
- Engage and follow up with prospective VIP customers through referrals, campaigns, or assigned leads.
- Support the onboarding process for new VIP customers to ensure a seamless experience.
- Maintain regular communication with existing VIP customers to ensure satisfaction and encourage loyalty.
- Collaborate with internal teams (Customer Happiness, Product, Finance) to resolve issues and deliver service excellence.
- Track and report on sales performance and customer feedback to enhance service quality.
- Handle day-to-day inquiries, requests, or complaints from VIP customers with professionalism and urgency.
- Work toward achieving individual sales targets and contributing to team goals in alignment with the VIP strategy.
Requirements
Must-Have Technical / Professional Qualifications
- Possess a bachelor’s degree in Business, Marketing, or a related field.
- Have 1–3 years of experience in sales or customer-facing roles, preferably in financial services or with high-value clients.
- Demonstrate strong interpersonal and communication skills at an advanced level.
- Be familiar with CRM tools and reporting systems at an intermediate level.
- Exhibit a customer-first mindset and maintain a professional appearance at all times.
Core Skills Required
- Able to effectively drive sales and negotiate with high-value clients.
- Skilled in building and maintaining strong customer relationships.
- Excellent in both verbal and active listening communication.
- Highly motivated by achieving and exceeding performance targets.
- Capable of identifying and solving problems efficiently.
- Adaptable to changing environments and customer needs.
- Detail-oriented with a focus on accuracy and quality.
- Collaborative team player who contributes to group success.