Research & Analytics
Location
Giza, Egypt
Job Title:
Sr Analyst, Global Analytic InsightsJob Description
We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
Join us and be part of this journey towards greater opportunities and brighter futures.
The Senior Analyst, Global Analytic Insights will be a key owner of analytic projects that have a direct impact on improving the business. The incumbent will make an impact in small team settings, working with the project team to make data-driven recommendations to enhance call center metric performance. This position entails work within a fast paced environment continuing to hone your analytic, process improvement, critical thinking, and management expertise.
Responsibilities:
Responsibilities:
Strategic Insight:
- Work in partnership with internal and client units to gain a comprehensive understanding of their business strategies, processes, and services.
- Comprehend the broader business environment in which the company operates, including industry trends, competitive landscape, and internal dynamics.
- Identify opportunities that are crucial in overcoming business challenges based on impact and value.
- Leverage collected insights, business environment intelligence, and data measurement for solution feasibility.
Process Review and Improvement:
- Understand, map and review assigned business processes from end-to-end.
- Identify operational, financial, and technological risks, and provide quantified mitigation strategies.
- Foster a culture of continuous improvement, encouraging the identification and exploration of innovative solutions.
Analytical Project Management/Participation:
- Scope and manage analytical projects, including timeline creation and documentation.
- Work together with operations and/or clients to understand business problems and processes.
- Conduct data analysis and present actionable and quantifiable recommendations.
- Implement and track the impact of recommendations to ensure value realization.
Communication and Relationship Management:
- Keep stakeholders informed through effective communication – manage clients’ previous and current needs, align tasks to appropriate departments, showcase project gains and victories, and advise of progress and potential showstoppers.
- Present analysis, findings, and other media to all levels of the organization including executives.
Data-Driven Decision Making:
- Utilize expertise in Information Systems to develop, set up, and manage coherent reports that contribute to the execution of action plans.
- Ensure data reliability and validity.
- Leverage data reporting to gain business insight and operationalize opportunities identified, with the possibility of employing statistical analysis for trend/insight validity.
Teamwork and Accountability:
- Ensuring client wins by initiating improvements and owning the business.
- Coordinate and contribute with team members and peers to implement solutions.
- Holds self accountable by following through on proposed initiatives, implementation, and outcomes.
Call-Related Tasks:
- Listen to live and recorded calls to generate data and/or spot quantifiable improvement opportunities and glean business insights.
- Assess customer emotions and satisfaction levels through sentiment analysis.
- Identify hindrances to issue resolution and ensure process compliance is consistent on customer interactions.
Requirements:
- Bachelor's degree in a related field with 2-4 years of relevant experience.
- Strong analytical skills with proficiency in data analytics to drive business insights.
- Ability to collaborate with diverse technical and business teams.
- Adaptability to changing business needs and priorities.
- Proven track record in project and solution implementation with a focus on ROI.
- Excellent communication and collaboration skills for analysis and solution proposals.
- Ability to work autonomously for extended periods.
- Advanced Microsoft Office skills, including Power Apps, Power BI, and Power Automate.
- Experience in developing, implementing, and supporting custom apps and dashboards.
- Creative problem-solving and solution development skills.
- Willingness to work a North American schedule and onsite as needed.
Preferred:
- Experience with Python, SQL, Databricks, and similar tools.
- Familiarity with machine learning and AI technologies.
- Knowledge of Six Sigma or similar methodologies.
Location:
EGY Cairo Egypt-Smart Village Building B2110Language Requirements:
Time Type:
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