Sr. Supervisor, Mobile Core Data Network Operations &Support

Purpose of the job

Responsible for the support, implementation, and operations of the Core Data Network equipment serving OEG

commercial and enterprise needs. Provide 24X7 level support for Routing and Security problems in the Core DN.

Implement new projects for different teams that are hosted on the DN through reviewing design & making

operational acceptance for the new devices. Manage the support requirements with the relevant vendors.

Duties and responsibilities

1. Provide second level support on 24/7 basis for major & complex problems for all Core DN equipment

present in all sites remotely and on site.

2. Review network designs for new core data network projects supporting all OEG customers and raise

any operational concerns prior to implementation and participate in providing solutions to achieve

project targets.

3. Revise and approve implementation of assigned complex technical solutions in coordination with

vendor and concerned departments.

4. Participate in vendor management and control activities for the various Core data network vendors.

5. Follow up on existing incidents, problems and daily actions with staff and vendors till resolution and

attend regular meetings with suppliers to review cases status and supplier performance.

6. Review proposed Software and fix releases to insure compatibility with deployed network & running

services prior to implementation through reviewing Bug scrub reports and vulnerabilities

announcements sent by different vendors.

7. Perform periodic revision on end of support status for all Core data network equipment and

coordinate with concerned teams for replacement before end of support date.

8. Engage in complex network issues that span different network elements from different vendors and

problems involving multiple teams impacting OEG services, revenue and image.

9. Administer, test and maintain Core Data network elements and link all OEG switches including

(routers CRS/ASR, switches ME Switches/SAT/NCS, Load Balancers F5, and network security

devices ASA. SRX Forti, in addition to any other component added to the network that protect OEG

Core services such as LTE,3G, VoIP, LDN carried services, VAS, SDM/HLR, IN, SMS, , etc., while

communicating and working with corresponding service providers.

10. Ensure proper integration, testing and operation of all OEG core services as Voice , signaling , SMS ,

VAS , Data , HLR/SDM , IN , BSS ,Infosec, Skill center, NMS, IT, SMS large accounts & third party

VPNs, Customer service applications connecting to Core/VAS/Paco networks, Packet core

(LTE/4G/PCRF/SGSGN/GGSN/.. ), integration with Fixed and access networks implemented over the

Data network while ensuring Quality of service and availability requirements for critical services such

as Voice Signaling, HLR/SDM and any prevailing service deemed as critical to meet OEG business

goals.

11. Perform and audit daily, weekly and monthly network health checks, provide recommendations &

follow up with concerned teams till resolution.

Job description

(c) The Egyptian Company for Mobile Services (Orange) 2016

ECMS.HRM.ROD.Job description confidential

12. Perform regular network modifications through work orders including routing, security access,

monitoring and hardware installations.

13. Prepare and review contingency plans to minimize or eliminate impact on OEGs customers for

planned/urgent actions or major problems.

14. Participate in handling complex data network operations projects and provide technical proposals

that speed problem resolution or better implementation of work orders.

15. Ensure proper documentation and regular reporting of network performance and team activities to

the management.

16. Diagnose and correct faults in all Core Data network components using the available tools/resources

and extend support to service owners data network components whenever possible.

17. Ensure all core DN components new and deployed are fully integrated with DN management tools for

proper alarm reporting, capacity management, configuration change management, event and

performance management.

18. Assure existence of spare parts and active support for all new DN equipment prior to installation and

periodically review spare parts status for deployed & operational equipment.

19. Test and accept newly installed DN devices and perform power, device and link redundancy checks

before being introduced to the operational network.

Job specification

Education

Bachelor degree in Engineering, Electronics & Communications or Computer Engineering majors.

Experience

1. Minimum 4 years of experience, 2 of which in DN/telecom field network implementation and

troubleshooting is a plus

2. Technical certification is a must, at least CCNP/CCNP-SP/JNCIP-SEC, preferably CCIE R&S or

Service Provider.

3. Solid knowledge of data network concepts and devices; IP networks, MPLS, Traffic Engineering,

implementing EIGRP/OSPF/BGP/ISIS, Implementing the basics of IPv6, manipulating routing

updates.

4. Aware of the building blocks of IP QoS, congestion management, traffic policing & shaping and QoS

best practices.

5. Master MPLS implementation on Cisco IOS platforms, VPNs implementation and VPNs advanced

features.

6. Knowledge of how to secure network infrastructure, understanding core security concepts, managing

secure access, VPN encryption and firewalls (Juniper SRXs/Fortigate/Cisco ASA)

7. Basic knowledge of Load balancers functionality and administration especially F5

8. Knowledge of network elements administration and management concepts including SNMP, KPIs,

and translating MIB files

9. Ability to analyze packet capturing files for detailed investigations

10. Good Knowledge of the GSM & Packet Core network technologies & concepts and building blocks.

11. Understanding the concepts of cloud, SDN , virtualization, IoT and network automation is a plus.

Skills and abilities

1. Very good English both spoken and written.

2. Very good computer skills.

3. Problem Solving & Troubleshooting Skills.

4. Ability to transfer technical knowledge through conducting in-house sessions and on job learning

opportunities to colleagues as part of the knowledge exchange process.

5. Team player, result & customer oriented.