Role Description
This is a full-time on-site role for a Technical Support Agent located in Cairo, Egypt. The Technical Support Agent will be responsible for providing technical support to customers, troubleshooting technical issues, ensuring customer satisfaction, and delivering excellent customer support. Day-to-day tasks include responding to customer inquiries, diagnosing and resolving technical problems, maintaining technical documentation, and collaborating with various teams to ensure timely resolution of issues.
Qualifications
- Customer Support and Customer Satisfaction skills
- Technical Support and Troubleshooting skills
- Strong Analytical Skills
- Excellent communication and interpersonal skills
- Ability to work under pressure and manage multiple tasks effectively
- Experience in a BPO or technical support environment is a plus
- Bachelor's degree in Information Technology, Computer Science, or related field is preferred
Job Type: Full-time
Pay: E£11,000.00 - E£14,000.00 per month