Process all cash counter transaction accurately in accordance with the set objectives and ensure reporting any over/short discrepancies to the Head of Cash immediately
Investigates thoroughly any differences in balancing and reconciliation of cash and any other security items by following the SLA of checking and investigating as outlined by the Branch SOP
Cross sell EG-BANK products / services based on customer potential and needs without affecting their primary work and service standards and divert the interested customers to the relevant Relationship Officer
Check cautiously all transacted currencies & identities while being attentive to any possible frauds, Risks and any counterfeits
Handles efficiently the custody items and keys as per the custodian matrix set by the Consumer Banking Support team and ensure adhering to the relevant policies and procedures.
Follows all relevant approved department’s policies, and procedures and monitors adherence so that work is carried out in a controlled manner.
Follow the day-to-day operations related to own jobs in the Branch to ensure continuity of work
Maintain a punctual & consistent attendance, professional appearance and adherence to all relevant health & safety procedures.
Comply with all relevant CBE regulations, banking laws, AML regulations and internal EG Bank policies and code of conduct to maintain EG Bank’s sound legal position and mitigate any potential risks
Qualifications and Experience:
Bachelor’s degree in Commerce, Business Administration, Accounting or its equivalence.
Teller: 0 to 2 years of experience in customer service or any related field of work, banking experience is a plus
Skills:
Good command of English and Arabic languages (written and spoken)
Good communication and Interpersonal skills
Good Computer Skills
Good Analytical and Problem-solving techniques
Multitasker & able to work under pressure
Energetic & Client focused