Environment of Interaction
- Internal: Manufacturing, Global Quality, Supply Chain, PLC, Administration & Services, Donor Center Management, GEPD Management
- External: Donors, Health Authorities, Business Service Providers, Auditors, Community Organizations
Key Responsibilities
- Achieve quarterly performance goals, including staffing efficiency, cost per liter (CPL), and quality KPIs
- Lead the center with strong ethics and integrity while creating a positive, high-performance work culture
- Supervise all center operations, including donor selection, plasma collection, inventory, and shipment processes
- Manage and develop staff, oversee training and enforce quality standards
- Ensure compliance with internal policies and regulatory requirements
- Plan and implement operational improvements to increase center efficiency
- Oversee center staffing, scheduling, hiring, training, and employee relations
- Monitor inventory and equipment maintenance, including freezer management and alarm responses
- Review financial records and control donor funds, ensuring accuracy and compliance
- Submit required operational reports accurately and on time
- Support donor retention through positive donor experiences and local community engagement
- Collaborate in budgeting and cost control activities to meet agreed-upon production and cost targets
- Identify and mitigate risks, address safety incidents, and implement corrective actions
- Step into any center role when needed, and support other centers or regional operations as assigned
- Mentor team members and act as regional oversight when required
Other Responsibilities
- Provide strategic direction and mentoring to staff
- Lead and support public relations and donor recruitment campaigns
- Participate in divisional projects or initiatives
- Ensure proper training and documentation of all center activities
- Liaise with the Quality team to identify and resolve compliance issues
- Represent the center in audits, inspections, and community events
Academic Qualifications Required
- Bachelor's Degree in Medicine
- Formal qualification in the medical field
- Preferred: Diploma, Masters Degree, Egyptian Fellowship, or MBA in a Medical-related field