Votre rôle
Application Support and Cloud Operations Engineer
Mission:
The Managed Application Cloud Expertise (MAC) team is part of the CIO Organization within CTIO (Chief Technology and Innovation Officer). MAC team handle the “middle tier” role in the multilayered Orange business services Applications and Infrastructure support chain and is responsible for keeping the availability of applications in line with their business criticality.
Key tasks and responsibilities:
Managed Application Cloud Expertise delivers 2nd level (application and Infra) support and system administrations services to Orange Business Services internal employees by providing End to End ownership of all requests received from 1st level (IT Helpdesk) , the OBSIT Monitoring team or application hosting entities (Orange Cloud For Business Monitoring).
Within the MAC team, the scope of this job is to ensure the following tasks on a 24x7 basis (on-call basis):
Technical responsibilities:
- Ensure applications’ availability to meet the SLA target
- Handle, diagnose and route in real-time incoming trouble tickets
- Provide system administration for the applications implemented on Windows servers.
- Execute changes and task orders on windows server
- Responsible for 2nd level technical support and escalation
- Communicate planned/unplanned outages to end users
- Participate in the UAT testing for any bugs/new application features
- Working in devops mode for all applications hosted in the cloud, this includes (but not limited to):
- Fully understanding the functionality of applications to help them define their QoS matrixes
- Providing L2 support for the cloud infrastructure
- Providing L2 application support to cloud-based applications
Functional responsibilities:
- Managing and handling known issues related to the application support or to the infrastructure support
- Collaborating within the team
Votre profil
Functional Skills:
- Troubleshooting skills
- Strong ability to work in a team
- Excellent written and verbal communication skills
- Time management
Technical Skills:
Due to the variety of the supported applications, the basic knowledge in one or more of the below domains is mandatory:
- Operating system administration & scripting (Windows, Linux)
- Database administration (Oracle, SQL Server, Postgres)
- Web Services (SOAP, REST)
- Development using one of this list (Python ,Java, ASP.NET, node.js, C# ,PHP, react.js)
- Big Data platforms, pervious work on Hadoop or mongo DB
- Mobile application development (Andriod and iOS)
- Continuous delivery tools (Dockers, Kubernetees, Ansible )
- Security protocols (ethical hacking is a plus)
Good experience in working in agile and devops is a plus
Good understanding of network protocols (CCNA is a plus)
ITIL foundation knowledge (certificate is a plus)
Educational background:
- B.Sc. in computer science or equivalent
- Fluent in English
- Fluent in French is a plus
- At least 2 years of experience working within the IT field
Le plus de l'offre
Mission:
The Managed Application Cloud Expertise (MAC) team is part of the CIO Organization within CTIO (Chief Technology and Innovation Officer). MAC team handle the “middle tier” role in the multilayered Orange business services Applications and Infrastructure support chain and is responsible for keeping the availability of applications in line with their business criticality
Entité
Digital Technology
