Assistant Laundry Manager - voco Cairo Arabella Plaza

At voco™ Arabella Plaza Hotel, we’re pressing forward to perfection – and we’re looking for talent that stands out.

As we prepare to open the doors of voco Cairo Arabella Plaza, we’re inviting passionate professionals to join our pre-opening team. We’re hiring an Assistant Laundry Manager who brings energy, precision, and a commitment to excellence in every fold and finish

A little taste of your day-to-day: 

Every day is different, but you’ll mostly be:

• Managing guest laundry, associates' laundry, uniforms, and linen of the hotel.
• Manage the day-to-day activities of the laundry department; schedule employees to ensure proper coverage within the department.
• Ensure all staff are properly trained and have the tools and equipment needed to effectively carry out their respective job duties. 
• Monitor performance, conduct retraining as needed, and make recommendations for disciplinary and other human resources-related actions.
• Inspect the work of Attendants to ensure that appropriate chemicals are being used and that laundry areas are clean and in compliance with applicable regulations. Ensure that equipment is prepared and operational for the following day’s work.
• Document all guest requests for laundry services and assign them to the respective staff members for completion.  
• Follow up on guest satisfaction as needed. Inspect guest laundry and linen and prepare for delivery.
• Respond to guest complaints, special requests, and ensure corrective action is taken to achieve complete guest satisfaction.
• Minimize waste within all areas of laundry.
• Utilize True Hospitality skills to drive guest & colleague engagement. 
• Promote teamwork and quality service through daily communication and coordination with other departments. 
• Routinely perform daily laundry and/or dry-cleaning duties; receive soiled linens by bag, cart or chute from the floors, sort all articles by kind, color, and degree of soil.
• Inspect all laundry and linens and record all damaged or stained items. Operate washers and dryers according to recommended capacity and other manufacturers’ guidelines. Fold clean linens and store as appropriate, operate the linen feeder, sheet folder, towel folder, and table linen ironer machines.
• Identify and report hazards and maintenance requirements in the workplace with regard to equipment and assets, and follow through with engineering to ensure no defects and zero percent breakdown.
• Responds swiftly and effectively in any hotel emergency or safety situation.
• Complete all paperwork and closing duties such as filling out supply requisitions, maintenance request forms, and updating log books, etc.

What we need from you

• Preferably a diploma qualification in Hospitality Management or High School Diploma or equivalent, plus four years. 
• 2-3 years of laundry management experience.
• Excellent written and spoken communication skills in English, particularly to deal effectively with people from diverse backgrounds.
• Familiar with hotel software systems, Property Management System, Excel, PowerPoint & other related systems.
• Able to work rotational shifts on any day of the week, including work nights, weekends, and/or holidays.
• Maintains high confidentiality in regard to guest privacy and any related hotel matters.

           What you can expect from us: 

We give our people everything they need to succeed, from a competitive salary that rewards all their hard work to a wide range of benefits designed to help them live their best work life, impressive room discounts, and some of the best training in the business.   

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.   

 IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well, both inside and outside of work – and through my Wellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.   

So, join us and you’ll become part of our ever-growing global family. 

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.