Job Purpose
Maintaining proper design and development for the technologies and services in use Managing the interactions between Internal Teams, Vendors and Customer teams to assure services delivery / availability and fast TTM / problem solving with the best quality and a satisfactory service level. Identifying problematic areas and implementing strategic solutions in time. Overseeing and determining major IT projects including system updates, upgrades, migrations and outages Fostering new ideas, technologies and ways of improvement for Automation and Development Systems and Sub Systems. To plan, develop, implement and operate Infrastructure Services Solutions
Report To Position Name
Automation and Robotics Plan, Implement, Operate and Maintain all aspects of Automation and Robotics Services provided internally to Etisalat users and externally to our customers in our Data Centres, Head Quarters, Contact Centres and Retail stores Including: Full Responsible and Accountable on all live production Technologies and Services offered. Responsible on maintaining proactively and reactively all Technologies and Services offered during business hours and On-Call. Responsible on the continuous enhancements in the operational tasks to meet the organization objectives. Third level of support for all Automation and Robotics Technologies and Services offered. Follow up reviewing and publishing the services documentations to assure business continuity and fast tracks for problems resolution. Apply patch fixes for all bugs on all live systems whenever needed. Responsible on issuing RFPs / RFQs for Infrastructure services provided. Work in full cooperation with the IT Service Support team in any escalated issues End to End until complete resolution. Check and ensure resolution of all issues to achieve all operations objectives without breaching the SLA. Follow Change Management Processes in handling all changes concerning production systems. Enhance operations SLAs and assure customer satisfaction. Reporting & Documentation Responsible for responding to mails and sending required reports in a good timely manner. Develop Quarterly presentation showing quarterly results. Develop regular weekly reports showing the work progress & status of assigned tasks/projects.
QUALIFICATIONS_ESSENTIAL
BSc in Telecommunications & Electronics Engineering, Computer science or equivalent Keeping up-to-date with industry trends and technology developments. Extensive knowledge of software development and its technologies. Strong knowledge of CSS, HTML, Javascript, C#, Sharepoint, K2 , UI Path, WCF, Web API, Angular and SQL. Highly motivated and competent with decision-making ability Very Good Analytical, Problem Solving and Integration skills Very Good ability to conduct gap analysis on current systems and develop plans to cover these gaps Plan for activities and carry out assignments with no supervision Very good communication, documentation and presentation skills Excellent in Arabic & English (Reading, Writing & Oral) Innovative Teamwork
QUALIFICATIONS_DESIRABLE
Very Good Computer skills, Advanced MS excel is a plus. Project management skills. Knowledge of latest technologies
EXPERIENCE_ESSENTIAL
Minimum 1 Yrs. experience in .Net Development. Preferred 1 Yrs. experience in SharePoint Development experience Preferred 1 Yrs. experience in RPA Development experience Solid Experience in Exchange, SharePoint and MS SQL Solid Experience in Requirements gathering Solid Experience in building ERD Solid Experience in code review for accuracy and functionality for himself and junior staff Solid Experience in Analyzing code segments regularly. Solid Experience in Delegating tasks to team members.
EXPERIENCE_DESIRABLE
N/A
CERTIFICATIONS_ESSENTIAL
Technical Trainings in .Net, SharePoint, MS SQL, CSS, HTML, Javascript, C#, Sharepoint, K2, UIpath, WCF, Web API, and Angular Soft Skills (Communication skills, Project Management, Business Development and Leadership) ITIL Project Management Business Analysis SCRUM
