Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
Job Description
1. Beverage Operations Management
- Oversee daily beverage service operations across all outlets (bars, lounges, restaurants, pool/beach bars, room service, etc.)
- Ensure consistent delivery of premium service and product quality in alignment with the brand standards
- Manage bar inventories, beverage stock control, and requisitions
- Monitor and maintain proper beverage storage, handling, and preparation practices
2. Menu Development
- Collaborate with chefs, sommeliers, and bar staff to develop innovative and seasonal beverage menus (cocktails, wine lists, mocktails, specialty drinks, etc.)
- Source local and international beverage products to align with tourism trends and guest preferences
- Create signature drinks that enhance the destination experience
3. Staff Management & Training
- Recruit, train, schedule, and supervise bartenders, barbacks, sommeliers, and beverage servers
- Implement training programs to ensure staff are knowledgeable about products, mixology, upselling, and customer service
- Conduct performance evaluations and provide continuous coaching
4. Financial Management
- Monitor beverage costs, margins, and sales to achieve financial targets
- Analyze sales reports to optimize beverage offerings and pricing
- Manage vendor relationships and negotiate favorable contracts
5. Guest Experience & Satisfaction
- Engage with guests to ensure satisfaction and gather feedback
- Handle beverage-related guest concerns and resolve complaints efficiently
- Implement promotional events (e.g., wine tastings, mixology classes) to enhance guest engagement
6. Compliance & Safety
- Ensure compliance with local alcohol laws, licensing regulations, and company policies
- Oversee health, hygiene, and safety standards in all beverage areas
- Implement responsible alcohol service programs and train staff accordingly
Qualifications
Qualifications:
- Bachelor's degree in Hospitality Management, Tourism, Culinary Arts, or related field (preferred)
- Minimum 3–5 years of beverage management experience in a luxury hotel, resort, or cruise environment
- Extensive knowledge of wines, spirits, cocktails, and non-alcoholic beverages
- Certification in food safety, mixology, or sommelier training (e.g., WSET, TIPS, ServSafe)
Skills & Competencies:
- Strong leadership and team-building abilities
- Excellent communication and interpersonal skills
- Creative and trend-aware with a passion for hospitality
- Strong analytical, organizational, and problem-solving skills
- Ability to work in a fast-paced, multicultural, and guest-focused environment
- Familiarity with POS systems, inventory management software, and MS Office
Working Conditions:
- Flexibility to work evenings, weekends, holidays, and extended hours
- May involve standing for long periods and lifting supplies
- Travel or relocation may be required depending on property
Key Performance Indicators (KPIs):
- Guest satisfaction scores related to beverage service
- Beverage cost percentage vs. budget
- Employee turnover and training compliance
- Revenue growth from beverage sales
- Compliance with safety and regulatory standards
Additional Information
Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
