Job Purpose
Billing & Rating Support Team member main task is to:
ensure smooth operations of the Billing nodes and Rating nodes.
Operate & Support E2E all Billing & Rating platforms & its applications
Fulfill all Billing & Rating Business requirements in terms of support &operations actions.
Report To Position Name
Ensure proper Support of the Billing & Rating applications Nodes and ensure system availability and Billing cycle delivery
Ensure proper execution of Etisalat Plans and objectives.
Ensure proper management of Billing & Rating nodes and its availability.
Report work and tasks status ( Achievements, problems ,….etc)
Investigate escalations of major/critical cases and take the most appropriate actions.
Ensure that health checks to the Billing & Rating nodes are working fine and properly and guide team juniors for new HC.
Create and update reports and event tracking of the major issues to present to the management
Study the vendor documentations and Etisalat’s products descriptions, in order to guarantee acquiring comprehensive and adequate knowledge.
Report/Present Nodes KPIs and Status
Ensure Proper Escalation & Reporting.
Acts as the SPOC for the billing activities to ensure delivery of status reports for billing & Payments manager and IT-implementation committee.
Monitors and checks printing engine to assure bill layout quality and assure printing engine performance.
Ensure proper Support of the Billing & Rating applications Nodes and ensure system availability and Billing cycle delivery
Ensure proper execution of Etisalat Plans and objectives.
Ensure proper management of Billing & Rating nodes and its availability.
Report work and tasks status ( Achievements, problems ,….etc)
Investigate escalations of major/critical cases and take the most appropriate actions.
Ensure that health checks to the Billing & Rating nodes are working fine and properly and guide team juniors for new HC.
Create and update reports and event tracking of the major issues to present to the management
Study the vendor documentations and Etisalat’s products descriptions, in order to guarantee acquiring comprehensive and adequate knowledge.
Report/Present Nodes KPIs and Status
Ensure Proper Escalation & Reporting.
Acts as the SPOC for the billing activities to ensure delivery of status reports for billing & Payments manager and IT-implementation committee.
Monitors and checks printing engine to assure bill layout quality and assure printing engine performance.
QUALIFICATIONS_ESSENTIAL
Knowledge:
Excellent knowledge of Billing & Rating nodes
Good Knowledge about communications concepts
Good knowledge about Intelligent Networks and Core Networks
Good Knowledge about Networks (IP networks GSM Networks .. )
Excellent Knowledge about Operating systems (UNIX LINUX …. )
Excellent knowledge about SQL fundamentals.
Education:
University Degree in Electrical Engineering / Telecommunication Engineering / Computer Science / Computer Engineering
QUALIFICATIONS_DESIRABLE
Language Proficiency:
Fluency in both spoken & written English & Arabic language is required.
Problem Solving:
Investigate escalations of critical and major alarms to facilitate taking the most appropriate actions according to the cases.
solving customer trouble tickets in the agreed SLA
Initiate meeting with concerned teams to define and solve root causes.
Innovation:
Develop new and customized tools that support business requirements, in order to reduce the health checks processes timeframes and increase efficiency.
Knowledge base enrichment and documentations creation.
Skills & Abilities:
Presentation Skills
Communication Skills
Work Under pressure
Cooperative in a team work environment
Flexible and responsive
Coaching skills.
Report writing skills.
Decision maker.
EXPERIENCE_ESSENTIAL
1 to 3 years’ experience on Billing& Rating systems, or related telecom experience
EXPERIENCE_DESIRABLE
CERTIFICATIONS_ESSENTIAL
Operating Systems Courses ( UNIX LINUX …etc )
Database Administrations ( Oracle TimesTen Sysbase ….etc)
Unix Admin is plus
SQL fundamentals is plus
ITIL foundation.
