Continuous Improvement Business Partner
Location: Cairo, Egypt
Opportunity - Be part of something bigger – improve life by integrating the world
You’ve likely seen us on highways, ports, and cities across the globe – moving goods, driving trade, and connecting people. Now, you have the chance to step inside and become part of the engine that keeps the world turning. We’re not just a logistics company – we’re a global team on a mission: "Improving life for all by integrating the world."
If you're passionate about simplifying complex processes, turning insights into action, and making a real difference – both for customers and colleagues – this is your moment. Join a warm, collaborative environment where your ideas are valued, and your growth is supported.
Your Impact – What You'll Be Doing
As our Continuous Improvement Business Partner, you’ll be a change-maker and problem-solver, helping to elevate our Customer Experience (CX) to new heights. This is a role for someone who thrives on turning inefficiencies into opportunities, and pain points into powerful improvements.
You'll:
- Lead performance improvement initiatives across CX processes.
- Partner with CX leaders to brainstorm and co-create impactful enhancements.
- Champion transformation projects from ideation to implementation.
- Conduct Gemba walks with teams to spot real-time challenges and develop actionable solutions.
- Own the Commercial Performance Measures (KPIs) for your cluster – ensuring accuracy, insights, and visibility in weekly/monthly/quarterly business reviews.
- Analyze data and turn numbers into narratives that drive smarter decisions.
- Collaborate with global teams and challenge the status quo to streamline processes and elevate service quality.
- Drive change across systems, tools, and technologies that unlock better productivity and stronger customer experiences.
Who You Are – What You Bring
We're looking for someone curious, analytical, and passionate about progress. You have a knack for seeing the bigger picture without missing the details.
You have:
- Minimum 3 years of experience in CX systems, tools, and process improvements.
- A solid grasp of digital solutions and data analytics.
- Proven project management experience – you're organized and outcome-oriented.
- A detective's eye for process gaps and a builder's mind for fixing them.
- A passion for making work better – for both customers and internal teams.
- A mindset that embraces change and a keen attention to detail.
- Strong communication and stakeholder management skills.
- Willingness to contribute to internal training and knowledge sharing.
- Fluency in Arabic and English – written and spoken. Other languages are a plus.
- Proficiency in MS Excel and PowerPoint.
Why Join Us?
- Be part of a purpose-driven company transforming global trade.
- Work with diverse teams across the globe in a collaborative and empowering culture.
- Access to career growth, learning programs, and internal mobility opportunities.
- Make a visible impact on both customer experience and internal excellence.
Ready to improve life by improving how the world moves?
Join us and become a key player in reshaping what’s possible – for customers, colleagues, and communities around the world.
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Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].
