Customer Success Manager

Job Description

A little bit about you:

Curiosity drives your interest in what impacts consumer choices. You have a can-do attitude and can tell a story using data. Managing time, deadlines and different projects comes naturally to you. You enjoy working with a good team spirit and you’re known for your organization and good communication. Connecting with clients matters to you, and that motivates you to deliver actionable insights.

As a Customer Success Manager you will be responsible for end execution of projects with the support of an aligned analyst team, ensuring good quality of deliverables within the planned timelines of the project and supporting the growth and development of the analytics team.

RESPONSIBILITIES

• Commercial Partnership:
  • Is able to consult independently with AD/CS Leads and/or clients on study designs and service suitability. Can provide timing estimates and join briefing calls as needed
  • Monitors pipeline for assigned accounts (in CRM and via collaboration with ADs) and finds resources to assign to projects
  • Support on in-bound sales proposals for respective accounts
• Operational Excellence
  • Monitoring day-to-day progress of projects, and communicating with PC’s, TAB, etc. as required
  • Flagging of and identifying corrective measures in the event of data quality issues or unforeseen events impacting the project
  • Prepares draft questionnaire inputs as needed, and ensures they fully meet the client's objectives
  • Bringing efficiencies in the reporting process and finding avenues to further enhance the analytics
  • Is able to write or review a report to completion: story-telling, including insights and actionable client recommendations
• Client Servicing
  • Lead client communication post project commissioning
  • Consulting with clients and ensuring quality deliverables with good client feedback
  • Lead client presentations
  • Support the account lead in developing value add material such as Though Leadership, campaigns, META analysis
• Team Management & Development:
  • Is a good role model. Seeks and provides guidance to peers
  • Orientates and trains assigned analysts within the team
  • Monitors and coaches junior team member / influence other functions work for accuracy
  • When applicable, assumes day to day people management responsibilities for assigned analysts, such as providing performance feedback, leading PPR reviews and inputting into the readiness for promotion under close supervision
  • Proactively identifies ways to improve the group or company

REQUIREMENTS

• Bachelors degree
• 5+ years experience in FMCG / Service / Retail industry
• Team management experience preferred
• Working knowledge across all BASES solutions (Quick Suite, Design Navigator, Renovator, Forecasting etc.)
• Strong Client Focus and Proactiveness
• Effective time management
• Strong presentation skills
• Logical thinking
• Effective writing skills
• Strong organizational & interpersonal skills

#LI-Hybrid

Additional Information

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion