Title: Customer Support IAM Engineer
Location: New Cairo, Egypt
About Accenture
Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, song, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries – powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 791,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com.
Accenture Security
Join Accenture Security to pioneer security solutions that blend risk strategy, digital identity, cyber defense, application security and managed services. Using the coolest next-gen tech, you’ll have every chance to stay one step ahead of cybercrime and out-hack the hackers.
Accenture Security provides comprehensive security services – from security strategy development to business transformation, to managed security services – on demand and at a global scale to help mitigate risks and take full advantage of advanced technologies and proven risk management models. Our experienced team of global security professionals helps businesses understand their risks and build resilience from the inside out, giving them the confidence to focus on what matters most: innovation and business growth.
Our Mission Statement
Customer Engineers provide technical leadership for Premier customers around the world to help ensure their IT environments are kept optimized and healthy. The focus is to do this in a proactive and consultative manner to avoid future issues. This includes guidance on best practices, risk assessments, migrations, and onsite, remote and dedicated support services.
What we do best
Customer Engineers provide various services to increase systems availability, resolve critical issues, and ultimately improve the health of our customers’ environments. We consult with experienced technical staff to ensure they have the skills to troubleshoot and maintain their solution in line with best practices. When things do go wrong, we provide rapid on-site expertise to resolve critical situations.
Customer Engineers deliver onsite and dedicated services for Accenture's Premier customers.
We need individuals that:
Possess deep technical expertise in at least one technical specialty and can solve complex technical problems through sound, creative troubleshooting. You will also need to be able to examine possible workarounds and escalations as required.
Set an example of excellence as a representative, enhancing the company's image and reputation through your credibility, preparation, commitment, and first-class delivery.
Demonstrate strong communication skills; ability to develop strategic on-going customer relationships, gain trust and respect for the company. Engineers must also possess strong technical writing, presentation and training skills.
Enjoy team work, and actively contribute to their peer group as well as our customer account teams.
Communicate at all levels from CIO to the technical staff on the ground.
Expertise Required
Experience in the enterprise customer arena
Face-to-face customer engagement skills
Excellent written, oral and presentation skills
Troubleshooting knowledge & skills
Degree qualification or equivalent experience
Good understanding of ITIL/Service Management
Technical Expertise Required
Active Directory – Identity and Access
The role requires depth knowledge in a number of the following technology areas:
Active Directory Domain Services
Active Directory replication and performance Skills
Strong Active Directory troubleshooting skills and experience
Experience in Active Directory Disaster Recovery
Group Policies implementation and design and troubleshooting
Security and Administration of the Active Directory environment.
Fundamental networking knowledge – IP, DHCP, DNS, WINS, routing etc.
The following areas may also be beneficial:
Active Directory Scripting technologies
Active Directory Monitoring Tools
Active Directory Federated Services,
Azure AD Connect
Azure Active Directory
Why join us?
We offer a transparent, fast paced approach career progression, with a focus on your strengths and continuous coaching from senior colleagues
You will benefit from working alongside Accenture experts who are solving some of the biggest industry challenges with innovative thinking and pioneering tools
Flexible work arrangements and a range of benefits including competitive rewards
You will have access to state-of-the-art technology that will give you the opportunity to deepen your existing skills even as you help create the latest business trends
You will also have opportunities to make a difference to the communities in which we work and live
Next Steps
If this sounds like the ideal role, career and company for you, click below to apply.
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