About WegoPro
Business Travel. Simplified.
WegoPro is a fast-growing, tech-enabled travel platform redefining the corporate travel experience. Headquartered in Singapore and backed by the Wego Group—one of the largest online travel marketplaces in APAC and MENA—we provide businesses with flexible, intuitive tools to manage their travel effortlessly.
Our mission is to streamline business travel for modern teams by offering a seamless, smart, and productive experience.
What You’ll Do
As a Customer Support Specialist, you’ll be on the frontline of delivering exceptional travel experiences for our B2B clients. Your responsibilities will include:
Managing end-to-end travel support for corporate clients, including flights, hotels, and ancillary services
Resolving booking-related issues in coordination with airlines, hotel partners, and our supplier network
Maintaining high customer satisfaction by providing prompt support across calls, emails, and chat
Taking complete ownership of customer issues and resolving them proactively
Navigating GDS platforms to process and modify bookings efficiently
Collaborating with internal teams (sales, operations, tech) to ensure seamless service delivery
Sharing feedback and suggestions to improve WegoPro’s customer support processes
What We’re Looking For
Must-Haves:
2+ years of experience in travel operations or customer support, preferably in a B2B or corporate travel setting
Hands-on experience with GDS platforms—Sabre, Amadeus, or Galileo (mandatory)
Excellent written and verbal communication skills in English
Proven ability to support customers across multiple channels (phone, email, chat)
A customer-first mindset with a strong service ethic
Nice-to-Haves:
Experience in a corporate travel agency or tech-enabled travel company
Familiarity with CRM and support tools like Intercom, Zendesk, or Salesforce
Location Requirement
This is a full-time, office-based role located in Cairo (Nasr City). Applicants must be within commuting distance and available to work on-site.
You’ll Thrive Here If You Are:
Autonomous – You’re confident working independently and don’t need micromanagement
Organized – You manage your tasks efficiently and stay focused under pressure
Empathetic – You understand customer pain points and resolve them with care
Tech-Savvy – You learn new tools quickly and apply them effectively
Adaptable – You stay positive and agile in a dynamic environment
Growth-Oriented – You seek feedback and continuously strive to improve
Why Join Us?
At WegoPro, you’ll join a lean, ambitious team transforming how businesses travel. Expect ownership, fast growth, and the opportunity to make a real impact in a space that’s ready for innovation.
