Duty Manager - Egyptians only
Application Deadline: 1 July 2025
Department: Rooms Division, Front Office & Guest Services
Employment Type: Permanent - Full Time
Location: Egypt - Cairo
Description
Royal Maxim Palace KempinskiSCOPE: Under the guidance of the Front Office Manager assess, evaluate and ensure that long-term and short-term of the department are met. Support and assist Front Office and all Departments in the hotel to ensure a smooth, prompt and effective service to all guests. Direct and manage Front Office in absence of the Front Office Manager, respectively Assistant Front Office Manager.
OVERALL OBJECTIVES: The job of Duty Manager is executed satisfactorily when:
- Revenues, Expenses and Profit is closely monitored and budgeted figures (over)-achieved.
- Financial Policies and Procedures are supported and followed.
- LQA (Leading Quality Assurance) audit results are 85% and above.
- CSS (Customer Satisfaction Survey) results are rated on an average with “5” and above.
- ESS (Employee Satisfaction Survey) results are 85% and above.
Key Responsibilities
MAIN RESPONSIBILITIES- Ensures the smooth running of the operations on a day to day basis and in a pro active manner.
- Ensures that as per Kempinski Health & Safety Policy the Fire Exits are free of obstacles.
- Support and assist all Front Office sections.
- Ensures that all guests receives prompt, cordial attention and personal recognition and resolves related problems.
- Inform and co-ordinate with other operating departments e.g. Housekeeping, Engineering, Sales and Butlers of Front Office matters which may concern them.
- Check all correspondence of the day’s arrivals to familiarize with arrived and arriving guests and their needs, follows up as required.
- Control room availability for walk-ins and established accountability for guests departure dates and times.
- Follow up with Housekeeping any unresolved room discrepancies.
- Maintain reservation procedures, same day arrivals.
- Check all arrivals folios, follows up on credit standing of walk-in guests and validity of account to company instructions.
- Check all billing instructions and guest credit for accuracy. Follow up and resolve related issues.
- Maintains appropriate standards of conduct, dress, uniforms, hygiene, appearance and posture for all departmental employees.
- Ensures that all departmental information is kept accurately and up to date.
- Promotes in house sales and facilities to maximize hotel revenues.
- Understand and carries out duties in line with Hotel Emergency Procedures.
- Inspects Front and Back of house for cleanliness, Health & Safety and reports any faults to concerned departments.
- Inspects guestrooms on a daily basis.
- Co-ordinates/Assists security personnel in all related matters.
- Responds promptly to any operational requests from Front Office and other hotel departments.
- Attends to referred and unsolved problematic situations.
- Co-ordinates and assists with accommodation and transportation of guests in overbooked situations.
- Completes VIP, delegations and group leaders welcome and farewell as appropriate.
- Conduct efficient hand-over with coming Manager.
Skills, Knowledge and Expertise
NATIONALITY: Eligible for a working permit in country of hire.EDUCATION: Higher College.
Hotel Management.
EXPERIENCE: To fill the position, one of the following is required:
- Minimum 5 years Front Office Supervisory position
- Preferably as Section Head in 5 star property.
- Proven track record with good progression.
- Mature & Customer focused.
- Local language – excellent oral and written skills (as applicable)
- English – excellent oral and written skills
- Additional language - beneficial
- Adaptability / Flexibility
- Concern for Quality
- Initiative
- Managing Performance
- Results – Oriented
- Cross Cultural Sensitivity
- Interpersonal skills
- Customer Service Orientation
- Written skills
- Friendly and caring
- Analytical thinking
- Comprehensive Opera knowledge
- Comprehensive Micros knowledge
- Up Selling techniques
- Microsoft Excel and Statistical knowledge
- People Oriented
- Passionate for European luxury
- Entrepreneurial
- Straightforward
- Motivating
- Problem solving & Decision making
- Adaptability/ Flexibility
- Concern for quality
- Initiative
- Managing performance
- Results oriented
- Cross cultural sensitivity
- Customer service orientation
- Listening and Communication Skills
- Writing skills
- Stress Management
- Resourcefulness
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