Egypt LCL Operations Agent
At Maersk, we have a vision larger than the ocean: to be a true integrator of container logistics connecting and simplifying our customers’ supply chain. We count on our people to make it happen. Besides focusing on creating value for our customers and the business, a key priority for us is to drive personal and professional development for our people to prepare for further career progression. We value the diversity of our talent and will always strive to recruit the best person for the job.
Key Responsibilities
- Approve income entries of the files and/or invoices via the system.
- Provide customers daily, weekly, or monthly follow-up reports.
- Follow up on operational processes and resolve issues with foreign offices.
- Identify root causes of cargo profit/loss and report findings to upper management.
- Ensure completion and accuracy of registration processes.
- Deliver an outstanding customer experience to our LCL clients.
- Proactively identify potential issues and mitigate risks; ensure quick resolution of raised problems.
- Collaborate closely with internal teams across origin and destination offices.
- Serve as the first point of contact for customers.
- Track cargo status and update relevant stakeholders accordingly.
- Adhere to standard operating procedures and customer-specific IOPs, and monitor related KPIs.
- Act as the primary customer contact and advocate customer needs within the organization.
- Ensure smooth execution of end-to-end shipments by coordinating with customers and internal teams.
- Secure accurate and timely invoicing to customers.
- Build and maintain strong customer relationships, gaining insights into their business needs, expectations, and goals.
Who We Are Looking For
- Minimum 3–4 years of experience, specifically in the LCL business & LCL product operation.
- Previous experience as a forwarder co-loader or in agency operations is a plus.
- Perseverance, with a strong sense of initiative and action-oriented mindset.
- Strong analytical and problem-solving skills.
- Effective communication skills, to manage both internal and external stakeholders.
- Military service completed.
- Fluency in written and spoken English.
- Proficiency in MS Office applications to prepare presentations and management reports.
We Offer:
We offer exciting career opportunities with a focus on diversity and award-winning talent development. Our values-led, diverse team is dedicated to supporting employees and fostering a culture of fairness, respect, and responsibility.
#LI-Hybrid
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].
