JOB DESCRIPTION
GET TO KNOW ALORICA
At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.
JOB SUMMARY
Provides first level IT technical support for local and remote users.
JOB DUTIES
- Set up and move workstations; repair PCs; image PCs; and troubleshoot printer problems and network connectivity issues of minimal to moderate complexity.
- Install software, and telecommunications services such as computers, system software and hardware, and cabling.
- Follow documented processes to conduct computer diagnostics to investigate and diagnose hardware and software problems. May replace defective components and provide technical assistance as directed.
- Assist in the maintenance of IT asset and licensing controls for IT equipment and/or software in accordance with company policy and procedures.
- Provide first level hardware, software, and/or network support to computer users using documented procedures and available tools.
- Respond to and complete IT help tickets in a timely manner, escalating larger or more complex issues to appropriate IT staff.
- Perform data backups and maintain an inventory of computer parts for emergency repairs.
- When requested, assist site with facilities support, including space planning, security, safety, storage, and vendor relations.
Additional Job Duties
- Responsible for understanding and complying with all policies, procedures, and regulations relating to job duties.
- Perform other duties as assigned by management.
QUALIFICATIONS
Minimum Education and Experience:
- Associate’s Degree or High School Diploma or GED certificate or equivalent relevant work experience.
- Prior experience in a technical support role preferred. Relevant technical and/or certifications preferred.
Knowledge, Skills and Abilities:
- Proficient computer skills including desktop computing systems hardware and software preferred.
- Excellent written, verbal and interpersonal communication skills.
- Ability to multi-task and adapt to change.
- Proven track record of meeting or exceeding customer experience and financial objectives
- Ability to maintain the highest level of confidentiality.
Career Level Attributes: O1
- General Profile: Entry-level position with limited prior training or relevant work experience.
- Acquires basic skills via on-the-job training and coaching to perform routine tasks. Work is prescribed and completed with little autonomy. Works with either close supervision or under clearly defined procedures.
- Functional: Develops skills to perform basic activities in own job.
- Business Expertise/Acumen: Understands how the assigned duties integrate with others in the team.
- Leadership: Has no supervisory responsibilities.
- Problem Solving: Uses existing procedures to solve routine problems; has limited discretion.
- Impact: Impacts the accuracy and quality of own work; receives close supervision; duties are clearly defined.
- Interpersonal Skills: Uses communication skills and common courtesy.
If you are interested, please send us your CV in English.
Applications will be processed in strict confidentiality.
Only short-listed candidates will be contacted.
The personal data of the applicants will be processed in strict confidentiality by Alorica solely for the purposes of selection and recruitment and will not be transferred to other data controllers unless required by law. Applicants provide their personal data on a voluntary basis and will have the right to access and correct their personal data within a reasonable time upon filing a written request.
