English Chat Support Agent

We are hiring on behalf of Konecta, one of our trusted partner companies.

This is an exciting opportunity to join a global leader and build your career with a chance for promotions and growth. After 3 to 6 months of proven performance, you may qualify to work from home.

About the Role:

You will provide chat-based customer support for a leading laptop brand in the US, focusing on B2C (Business to Consumer) interactions. This position involves handling customer chats exclusively according to company guidelines and working towards performance and sales targets.

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  Handle customer chats professionally following company guidelines

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  Manage inquiries and provide accurate information in English

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  Work towards achieving performance and sales KPIs

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  Maintain high-quality customer service in a fast-paced chat environment

Requirements

• Graduates or dropouts only can apply
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  Fluent in English at C1 level or higher
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  Ability to work onsite at 5th Settlement, New Cairo
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  Flexible to work rotational shifts covering 24/7 operations
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  Excellent typing speed for chat-based communication
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  Previous experience in customer service or sales is required
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  Strong communication and problem-solving skills
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  Commitment to follow company policies and performance goals

Benefits

• Fixed net salary: 18,000 EGP per month
  
• Performance-based bonus (KPIs): up to 4,000 EGP, including transportation allowance
  
• Transportation allowance to help you choose private transportation options
  
• Full medical insurance provided through partnerships with leading insurance companies
  
• Social insurance coverage
  
• Opportunities for promotions and career growth within a global company
  
• Possibility to work from home after 3 to 6 months based on performance
  
• Training & Development: Comprehensive training programs to enhance your skills and career growth
  
• Performance Incentives: Additional bonuses or rewards for exceeding targets
  
• Career Progression: Clear promotion paths within the company
  
• Work Environment: Supportive and collaborative onsite work environment
  
• Employee Wellness: Access to wellness programs or mental health support
  
• Paid Leaves: Annual paid leave, sick leave, and public holidays
  
• Work-Life Balance: Flexible shift scheduling with advance notice
  
• Recognition Programs: Employee of the month or other reward programs