Provide second-line technical support to end-users, troubleshooting and resolving complex issues related to PCs, printers, print servers, scanners, office equipment, and other IT peripherals.
Deploy and maintain standardized Golden images for desktop and laptop computers, ensuring uniformity and efficiency across the organization's computing environment.
Manage Active Directory (AD) user accounts, groups, and permissions, including account creation, modification, and deletion, to ensure proper access and security controls.
Assist in the configuration, installation, and maintenance of printers, print servers, and scanning devices, addressing connectivity issues and print queue management as needed.
Collaborate with third-party vendors and service providers to diagnose and resolve hardware and software issues, escalating complex technical problems as necessary to ensure timely resolution.
Conduct regular maintenance tasks, including software updates, patch management, and antivirus scans, to keep systems and devices up-to-date and secure.
Provide guidance and training to junior helpdesk support staff, sharing knowledge and best practices for troubleshooting and resolving IT-related issues effectively.
Document support activities, including incident resolutions, troubleshooting steps, and configuration changes, to maintain accurate records and facilitate knowledge sharing within the IT team.
Participate in IT projects and initiatives, such as system upgrades, migrations, and deployments, contributing technical expertise and support to ensure project success.
Proactively identify opportunities for process improvements and efficiency gains within the helpdesk support function, suggesting and implementing solutions to enhance service delivery and user satisfaction.
2. QUALIFICATIONS, EXPERIENCE AND SKILLS
Qualifications and Experience:
Minimum education: B.Sc. of Engineering, Computer Science or BA of accounting
Languages: Good command of English and Arabic Spoken and Written
Ideal experience: 3+ years
Skills :
Advanced troubleshooting skills for hardware and software issues.
Proficient in Active Directory user account management.
Experienced in deploying and maintaining Golden images.
Knowledgeable in print server management and print queue troubleshooting.
Familiar with office equipment setup and maintenance.
Basic understanding of networking concepts.
Skilled in documenting support activities.
Effective collaboration with third-party vendors.
Strong communication skills for user support.
الإبلاغ عن وظيفة
