Inbound Customer Service Agent (Voice & Email)

Job Role

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  Serve as the first point of contact for customers

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  Manage inbound inquiries through calls and emails

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  Resolve customer concerns and track issues

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  Coordinate with internal teams when necessary

Responsibilities

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  Handle customer interactions professionally and promptly

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  Provide accurate information about products or services

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  Log all interactions into the system and follow up as needed

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  Meet performance metrics and customer satisfaction targets

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  De-escalate issues and escalate when needed

Requirements

• English Level: B2+ to C1 (advanced level is required)

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  Previous experience in customer service is a must

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  Strong spoken and written English communication skills

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  Graduates and undergraduates are welcome to apply

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  Must be able to work from the office in Maadi

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  Strong problem-solving attitude and patience

Benefits

Base Salary (Gross):

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  First 3 months: EGP 11,000

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  Months 4–6: EGP 12,000

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  After 6 months: EGP 13,000

Additional Bonuses and Allowances:

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  Attendance Bonus: EGP 1,500

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  KPI Bonus: EGP 1,500

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  Transportation Allowance: EGP 1,100

Total Monthly Gross Package:

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  First 3 Months: EGP 15,100

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  Months 4–6: EGP 16,100

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  After 6 Months: EGP 17,100

Other Benefits:

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  Paid training (treated as official working days)

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  Medical insurance

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  Structured work environment with clear career path

Interview Process

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  First Interview: Online screening and introduction

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  Final Interview: On-site in Maadi with the partner company

If you meet the requirements and you're looking to grow your career within an E-Commerce account through our partner company, apply now.