IT Business Application Officer

Responsibilities and duties:

Daily & Weekly Tasks:

• Analyse and assess business requirements to identify appropriate software solutions.
• Provide technical expertise and support to end-users of software applications.
• Monitor and record incidents in the service manager and perform trend analysis.
• Troubleshoot software issues and review software performance.
• Provide daily support to ensure application availability and reliability.
• Update project status, attend team meetings, and identify software-related risks.

Monthly & Quarterly Tasks:

• Implement and maintain customized software applications that meet business needs.
• Evaluate software vendors and conduct software demonstrations.
• Document software applications and provide training to end-users.
• Maintain software systems and update data backups.
• Perform audits, access reviews, and ensure compliance with company policies.
• Analyze usage patterns and assess future software needs
• Conduct software evaluations and plan for upgrades or enhancements.

Qualification and Certificates:

• Bachelor's degree Computer Science or related field

Experience and Knowledge:

• 1–3 years of experience in IT application support, preferably in logistics, ports, or industrial environments.
• Basic knowledge of:

Skills and Abilities:

• Very Good English language skills (written and verbal).
• Very Good communication skills with technical and non-technical stakeholders.
• Good time management, planning, and organizational skills.
• Very Good problem-solving skills for proactive issue resolution.
• Proficient in using:

• Ability to work with various IT tools, software applications, and operating systems.
• Capable of managing projects effectively including planning, goal setting, and risk management.