User Support
- Provide first-level IT support to staff for hardware, software, email, Teams, printing, and internet connectivity. - Log and track service requests/incidents using the official ticketing system (e.g., ServiceNow). - Support user onboarding and offboarding, including account setup and equipment allocation.
Infrastructure Support
- Monitor and maintain RH LAN/WAN infrastructure including network switches, routers, wireless access points, and UPS. - Perform basic troubleshooting of network and telephony systems under IMDT guidance. - Ensure proper organization of cables, equipment labeling, and power management.
Asset Management
- Register and tag IT assets in accordance with IMDT and ASD guidelines. - Maintain updated inventory of IT equipment. - Assist in asset movement, returns, and disposal following IMDT procedures.
IT Policy Compliance
- Enforce adherence to IMDT standards and IT governance policies. - Ensure use of only authorized systems, devices, and software. - Report and document any non-compliance or violations.
Video Conferencing Support
- Operate and troubleshoot POLY video conferencing systems and meeting room AV setups. - Coordinate remote sessions and assist users in virtual meetings.
Other Duties
- Provide basic assistance during office relocations or setup of new workstations. - Coordinate with local service providers and vendors as instructed by IMDT. - Participate in IT audits or compliance assessments if required.
Requirements
- Education:
- Experience: Minimum of 2–3 years of experience in IT support or helpdesk role.
- Technical Skills:
• Windows OS, Microsoft 365, Teams
• Basic network troubleshooting (LAN, Wi-Fi)
• Printer and peripheral configuration
- Language: Proficient in English and Arabic.
- Other Skills:
• Strong problem-solving and customer service skills
• Good communication and teamwork
• Ability to work independently and maintain confidentiality
