Founded in 2014, Advansys is part of the INTRO Group, a private conglomerate established in 1980 with diverse investments across different business areas, oil and gas, real estate, specialized engineering, financial investment, Food & manufacturing.
Description:
- Provide first-level technical support for IT-related issues, assisting users via phone, email, and in-person.
- Troubleshoot hardware and software problems on desktops, laptops, and peripherals.
- Install, configure, and maintain computer systems and software applications.
- Manage user accounts, including setup, modification, and deactivation of accounts in Active Directory.
- Document and track support requests using the ticketing system, ensuring timely resolution.
- Assist in the deployment of IT equipment and ensure systems are operational.
- Implement and maintain security measures to protect sensitive data and network integrity.
- Participate in team projects, providing support and input on system configurations and upgrades.
- Conduct training sessions for users on software applications and IT best practices.
- Stay updated on the latest technology trends and IT practices to provide the best support.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 1-3 years of experience in an IT support or technical support role.
- Strong understanding of desktop operating systems (Windows, macOS) and common software applications.
- Experience with hardware troubleshooting and repair.
- Knowledge of networking concepts and basic network troubleshooting.
- Familiarity with ticketing systems for tracking support requests.
- Excellent communication and customer service skills.
- Ability to work independently as well as in a team environment.
- Certifications such as CompTIA A+, HDI Support Center Analyst, or similar are a plus.
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